資訊教育訓練學習滿意度關鍵因素之研究

The Study of the Key Satisfaction Factor in Information Education and Training

黃怡儒(Yi-Ru Hwang)

指導教授 ： 陳家祥

元智大學/管理學院/管理研究所/碩士(2006年)

摘要

由於網際網路的普遍以及知識經濟的興起，二十一世紀人類已面臨前所未有的快速變遷與衝擊，劇烈改變趨勢使人類不得不加速學習、終身學習。全球化與知識爆炸的因素導致教育與學習有重大影響，尤其資訊教育扮演重要之角色。參與資訊教育訓練學習者之學習滿意度與學習績效之關係更為發展個人事業、提昇國民資訊素養及國家競爭力的重要課題。
本研究首先建構資訊教育訓練、學習滿意度及學習績效關係之相關理論，演繹發展設計問卷題目，針對中國文化大學推廣教育部學員、元智大學終身教育部學員、開南大學推廣教育部學員、電腦補習班學員為研究對象，以問卷方式進行分析研究。經研究分析獲至六項結論:
一、就參與資訊教育訓練學員重視程度而言，以「課程內容」層面最高，而以「行政服務」層面最低。
二、就參與資訊教育訓練學員滿意度而言，以「課程內容」層面最高，而以「行政服務」層面最低。
三、資訊教育訓練的學員滿意度會因其性別、年齡、教育程度而有顯著差異。
四、資訊教育訓練的學員滿意度會因職業、工作年資、個人平均月收入、參訓方式而有顯著差異。
五、資訊教育訓練學員重視程度會因學習動機而有顯著差異。
六、教師專業性是影響資訊教育訓練學員繼續進修最常考慮的因素。
根據上述研究結論，提出具體建議，提供資訊教育訓練業者、教師後續研究參考。

關鍵字

資訊教育訓練、學習滿意度、關鍵因素

並列摘要

Because of the rise of the knowledge economy and the universal of the internet network, the mankind has already faced unprecedented changing and fast assaulting in the 21st century, it makes the mankind have to learn with a high speed and do a life-long learning. Globalization and factor of the knowledge explosion have a great impact on education and learning, especially the information education acts an important role. The relation between the satisfaction of the learners who participate in the information education training and the learning effects is an important subject for developing the personal undertaking, promoting nationals’ information accomplishments and the national competitiveness.
This research firstly builds relevant theories of constructing information education and training, learning satisfaction and learning effects to demonstrate development and design the topic of the questionnaire. Taking the students in School of Continuing Education Chinese Culture University, students in Lifelong Education of Yuan Ze University, the students in School of Continuing Education Kainan University, and the students of computer continuation class to be the research object, I analyze and research that by the investigation of questionnaire. Through the researching and analyzing, I obtain the six conclusions:
First, with respect to the students who participate in information education and training, they pay much attention to the content of the course the most and administration serving the least.
Second, with respect to the satisfaction of the students who participate in information education and learning, they regard the course content as the highest and the administration serving as the lowest.
Third, the satisfaction of students of the information education and training will have obvious difference because of students’ gender, age and education degree.
Fourth, the satisfaction of students of the information education and training will have obvious difference because of students’ career, working years, the monthly income average and joining way of training.
Fifth, the student's attention degree of education and training of information will have difference of showing because of the different learning motivation.
Sixth, the factor that the students of the information education and training considered most frequently whether they’d like to study or not is the teachers’ profession.
According to the above-mentioned conclusion of research, I propose some concrete suggestions for the person who offers information education and training industry and the teacher who would like to do follow-up study to consult.

並列關鍵字

Information education and training, learning satisfaction, key factor

參考文獻

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