考量企業組織再造及流程再造之ERP導入模擬分析模式

Developing A Organizational Change Simulation Analysis Model in terms of The Implementation of ERP, BPR and OR

陳文章(Wen-Chang Chen)

指導教授 ： 陳啟光

元智大學/工程學院/工業工程與管理學系/碩士(2011年)

https://doi.org/10.6838/YZU.2011.00021

摘要

本研究主要目的係以組織結構與企業流程的觀點，來探討企業對於組織再造與流程再造及ERP資訊系統三種管理技術方式之整合運用。在全球化商業競爭激烈及資訊技術發展快速下，企業面對國際化的競爭、市場需求快速變化、產品生命週期的縮短及面對客戶不同型態的需求，如何利用資訊技術以維持企業本身的優勢與增加競爭力，乃現今企業應重視之議題。本研究將嘗試以模擬的方式，於企業正式導入企業資源規劃系統之前，針對企業現行作業流程進行資訊流與實體流分析，再考量組織再造及被動式流程再造與主動式流程再造等方法，重新制訂新的資訊流與實體流作業流程，進行模擬分析，使企業主能得以實施決策，並提出五種模式。此五模式分別為：（1）現況分析（2）標準ERP系統導入與被動式流程再造模式、(3)組織再造與部份客製化ERP系統導入模式（4）主動式流程再造與組織結構再造模式、(5) 主動式流程再造與組織結構再造並導入客製化ERP系統模式，經由組織結構與內部流程展開進行模擬分析。透過該個案分析發現，無論組織經過企業流程再造、組織結構整併或導入資訊化系統，都會有不同程度的改善成效，本文中有詳細說明。

關鍵字

組織再造 ； 流程再造 ； 企業資源規劃

並列摘要

The objective of this study is from the organization structure and business process view to study the integration application of these three technical management methods: Organization Restructure, Business Process Re-engineering and Enterprise Resource Planning information system. In the global business competition and the rapid development of information technology world, business face international competition, rapid change in the market demand, short product life cycle and different demand from customer. How to use information technology to keep business strength and increase the competitiveness is the main issue of the business. This study is using simulation to analysis the information flows and working flows of the current process by, before ERP system is implemented. Furthermore consider organization restructure, passive process re-engineering and positive process re-engineering to update the current working process of information flows and working flows. And then use simulation for business owner to make decision, and provide five models. The five models are: (1) current situation analysis (2) standard ERP system implement and passive business process re-engineering model (3) organization restructure and partial customize ERP system model (4) positive business process re-engineering and organization restructure model (5) positive business process re-engineering, organization restructure and also implement entire customize ERP system model. We will analysis organization structure and interior business process re-engineering by using simulation. From case study, no matter the organization is business process re-engineering, organization structure integration or information system implemented, there will have improvement in different degree. The detail will be described in this study.

並列關鍵字

organization restructure ； process reengineering ； business resource plan

參考文獻

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