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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 117 ) 〈TOP〉
  1. 1.王怡茵(2008)。建構服務創新衡量模式之研究-以臺灣國際觀光旅館業為例,長榮大學經營管理研究所,未出版,臺南市。
  2. 4.何舒軒、宋同正(2014)。綜論服務設計學術研究發展。設計學報,19(2),45-66。
  3. 7.吳俊儀(2005)。A Knowledge Creation Model for ISO 9000 ISO 9000 知識創造模式之探討,成功大學工業與資訊管裡研究所,未出版,臺南市。
  4. 11.李志仁、宋同正、蔡登傳(2012)。服務場域與品質知覺之關聯性:以主題餐廳為例。設計學報,17(4),1-20。
  5. 15.李興隆(2007)。電信客服中心服務品質概念模式之實證研究-以中華電信北區分公司為例,開南大學物流航運管理學系,未出版,桃園市。
Times Cited (1) 〈TOP〉
  1. 楊政誼(2008)。高等教育實施全面品質管理架構與流程之個案研究。長榮大學企業管理學系(所)學位論文。2008。1-142。
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