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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 73 ) 〈TOP〉
  1. 1.王怡茵(2008)。建構服務創新衡量模式之研究-以台灣國際觀光旅館業為例。長榮大學經營管理研究所碩士論文,未出版,台南市。
  2. 2.朱淑貞(2008)。服務創新、創新力、服務品質與顧客滿意度關係模式之研究-以加油站產業為例。長榮大學經營管理研究所碩士論文,未出版,台南市。
  3. 3.任維廉、呂堂榮、林佛諭、蔣子萱(2008)。應用服務藍圖於服務流程管理-以B2B 路線貨運業為例,品質學報,Vol.15 No.5,頁337-351。
  4. 5.吳孟爵、楊東震、黃泰源 (2007)。運動休閒服務業服務品質衡量模式
  5. 9.何舒軒、宋同正(2014),綜論服務設計學術研究發展,設計學報,19(2),頁44-66。
Times Cited (4) 〈TOP〉
  1. 江璧璇(2007)。體操技術報告書以96年全國運動會江璧璇選手女子個人全能項目為例。臺灣師範大學運動競技學系學位論文。2007。1-139。
  2. 張碩成(2016)。保險業業務部門服務創新之研究-服務藍圖觀點。長榮大學經營管理研究所學位論文。2016。1-64。
  3. 許育豪(2016)。結合服務藍圖與FMEA改善服務品質 ﹣以IC檢測服務企業為例。清華大學工業工程與工程管理學系工程碩士在職專班學位論文。2016。1-81。
  4. 余宗憲(2017)。機車零售業服務創新之研究—服務藍圖取向。長榮大學經營管理研究所學位論文。2017。1-72。
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