紫式決策分析以建構半導體設備商客戶支援服務最適人力規劃與配置決策模型

劉懷東

doi:10.6843/NTHU.2014.00465

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紫式決策分析以建構半導體設備商客戶支援服務最適人力規劃與配置決策模型

UNISON Decision Analysis Framework for Optimizing Customer Technical Support Manpower Planning and Allocation Decisions of Semiconductor Equipment Supplier

劉懷東 , Masters　　Advisor：簡禎富　　

繁體中文 DOI： 10.6843/NTHU.2014.00465

人力資本；人力配置；人力組合；決策分析；紫式決策分析架構；半導體產業； Human Capital ； Decision Analysis ； UNISON Decision Framework ； Semiconductor industry ； Manpower Planning

Abstract │ Reference (28) │ Altmetrics

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With the scale of semiconductor industry increases, the amounts of the knowledge-workers also raise hugely. Furthermore, as facing the situation that the cost of manpower and maintaining complex lithography system is ascending year by year, the optimal headcount plan of customer technical support of semiconductor equipment supplier and the improvement of productivity of employee have become an critical topic. However, many factors would affect the headcount plan of  customer technical support of semiconductor equipment supplier. The discussion of the real demand of manpower under different decision makers’ preferences is a difficult problem. This research aims to employ UNISON decision analysis framework and construct the optimal operation headcount planning model for customer techical support of semiconductor equipment supplier. And build up key performance index for company management. An empirical study was conducted in a semiconductor equipment supplier company for validation. The results showed that the proposed framework can assist the company to develop an operation headcount planing model and associated management mechanism improving the decision quality and rationality to enhance people productivity and human capital to thus maintain corporate competitiveness. Beside of headcount model, the manpower resource flexible allocation method are developed for fulfilling company work and life balance policy, and ensuring employee grow up with company together under reasonable work loading and environment.

Reference ( 28 ) 〈TOP〉

林國義（2009），建構半導體整廠績效指標層級架構與指標管制，國立清華大學
連結：
林繼勇、簡禎富、胡志翰（2008），紫式決策分析以建構液晶原料廠製程確效評估模式，品質學報，15卷5期，頁385-398。
連結：
徐惠美（2011），紫式決策架構分析設備投資與委外決策及其實證研究，國立清
連結：
陳伯安（2013），紫式決策分析以建構客戶服務人力資源配置規劃之決策模型，國立清華大學科技管理學院碩士論文。
連結：
游智閔（2007），紫式決策分析以建構半導體晶圓廠最適人力規劃決策模型及其實證研究，國立清華大學工業工程與工程管理學系碩士論文。
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