以問題解決為導向的企業流程改造概念模式之探討

沈煥順

doi:10.6840/cycu200100314

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以問題解決為導向的企業流程改造概念模式之探討

A conceptual model of Business Process Reengineering based on Problem Solving approach

沈煥順 , Masters　　Advisor：顧志遠　　

繁體中文 DOI： 10.6840/cycu200100314

問題；問題解決；流程；企業流程改造； Business Process Reengineering (BPR) ； Process ； Problem ； Problem Solving (PS)

Abstract │ Reference (39) │ Times Cited (7) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

Although everyone recognizes the strong tendency of Business Process Reengineering (BPR) operation style will be substitute for the traditional pyramid organization and functional operation style.  And, when come to face the strike against more customer satisfaction requirement, stronger competitor’s competition and rapid environment change.  The company needs to deliver the BPR and radically reengineering or renew all operation processes, effectively change operation activities, and to make a refresh start.

How we shall make the BPR to be more feasible and practice?  Problem Solution (PS) is the key to the success of BPR.  Although BPR covers with full-scale of management procedures.  It is still lack of addressing the process problem, effective problem causes analyzing , problem solution alternatives’ assessment and decision, the structure and procedure of problem solution. The advantages of Problem Solution Method that provides desirable solution procedure and lead to address with right problem.  Thus, this thesis want applying to Problem Solving approach to establish a concept model for Business Process Reengineering, and integrates both concept and method of Problem Solution and BPR. The thesis studied and referred to the Meta method to collect and review in related of literatures and documents, and after established concept model approve of and modify it if necessary by Case Study method.
 
The new concept model based on Problem Solution approach for BPR that is to integrate both improvements of concept and method of the creative renovation and problem solution.  It is emphasized the reengineering must be done radically and dramatically.  It requires abound of creation for the BPR.  When guide in the concept of Problem Solution, “Problem Solution” has to be putted in practice and concrete, it should not work only in way of the conventional “Problem Solution”.  When it is done with complete procedure that can improve or make up the insufficient of each other.  Furthermore, it becomes the concept pattern of Problem Solution between creative renovation and problem solution that each complements to each other’s.

Problem Solution is the concept pattern of improvement to the BPR.  In practical event, the radical and dramatic BPR that may create effective improvement before achievement of BPR.  A small step that could be a signal guiding to the path of the success.  It is a success.

Reference ( 39 ) 〈TOP〉

[16]楊尚璁，1997，“問題解決模式下設計方法教學之知識內涵設計”，國立台灣師範大學工業教育研究所碩士論文。
連結：
[18]楊樂生，1999，“問題解決策略應用於概念設計之研究─以輪椅設計為例”，國立台灣師範大學工業科技教育研究所碩士論文。
連結：
[1] Alavi, Maryam and Youngjin Yoo .Productivity Gains of BPR – Achieving Success Where Others Have Failed.“ Information Systems Management”.Fall 1995:PP43-47.
連結：
[4] Furey, T. R.,1994“ Making Reengineering Strategic ”,Planning Review, PP137-143
連結：
[5] Hackathorn,R.D.and J.Karimi, “A framework for Comparing Information Engineering Methods ”, MIS Qualterly ,1998 ,
連結：

Times Cited (7) 〈TOP〉

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