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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
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Reference ( 115 ) 〈TOP〉
  1. Alan Brown (1992), “Industrial experience with total quality management”, Total Quality Management, Vol.3, No.2, pp.147-156.
  2. A. C. Hyde (Fall 1992), “The Proverbs of Total Quality Management : Recharting the Path to Quality Improvement in the Public Sector”, Public Productivity & Management Review, Vol.16, No.1, pp.25-37.
  3. B. B. Flynn, R. G. Scheroeder & S. Sukakibara (1994), “A framework for quality management research and an associated measurement instrument ”, Journal of operations Management, Vol.11, pp.339-366.
  4. Burdette Dean, Mary & Helms, Marilyn M. (1996), “The implementation of total quality management into public sector agencies: a case study of the Tennessee Valley Authority”, Benchmarking for Quality Management & Technology, Vol.3, issue1, pp.50.
  5. C. Burstein & Sedlak, K. (1988), “The Federal Productivity Improvement Effort : Current Status and Future Agenda.”, National Productivity Review, Vol.7, No.2.
Times Cited (5) 〈TOP〉
  1. 單文暄(2010)。我國高等教育實施全面品質管理教職員認知與成效分析-以淡江大學為例。淡江大學公共行政學系公共政策碩士在職專班學位論文。2010。1-163。 
  2. 尹忠三(2011)。以卓越經營模式探討高科技產業全面品質管理要素之研究。臺北科技大學管理學院經營管理EMBA專班學位論文。2011。1-112。 
  3. 何麗華(2003)。全面品質管理在企業組織運作之探討▬以系統科學理論為觀點▬。中原大學企業管理研究所學位論文。2003。1-109。 
  4. 楊秀娟(2005)。應用平衡計分卡建構政府機關服務品質績效指標之研究。國立臺灣大學高階公共管理組學位論文。2005。1-164。 
  5. 李宛靜(2010)。醫院全面品質管理/持續性品質改善推行模式、策略類型與組織績效間之相關性研究。臺灣大學醫療機構管理研究所學位論文。2010。1-149。
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