建立在品質保證體系上之總品質成本模式
—以電子業為主體

江顯鵬

doi:10.6840/cycu200200611

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建立在品質保證體系上之總品質成本模式 —以電子業為主體

The Total Quality Cost Model Based On Quality Assurance System -The Electronics Industry as Example

江顯鵬 , Masters　　Advisor：楊錦洲　　

繁體中文 DOI： 10.6840/cycu200200611

衍生失敗成本；隱藏性成本；全面品質保證體系；品質成本； Quality Costs ； incremental costs of failure ； Hidden Costs

Abstract │ Reference (205) │ Times Cited (6) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

The purpose of this research is to establish a model for Total Quality Cost in a Complete Quality Assurance System.  First the concept and framework of Incremental Cost of Failure is presented.  Add each item of Incremental Cost of Failure into the overall framework of quality cost.  Use a power supply manufacturer to test and verify the feasibility of this model.

1.The Concept of Incremental Cost of Failure:
Generally speaking, Quality Cost includes Prevention Costs, Appraisal Costs, Internal Failure Costs and External Failure Costs.  In addition some scholars addressed the concept of hidden quality cost; however, a system to accurately measure these hidden costs is non-existent, resulting in chronic distortion and low estimates of quality costs.  We know that the hidden costs are a big portion of total quality cost, if we can have a more accurate system to measure and calculate these hidden costs, then the total quality cost will more closely reflect the real cost.

2.Total Quality Cost:
Develop a complete overall Quality Assurance System which include every process in each stages and all the supporting activities.  Base on the costs of each process, develop a framework of quality cost to establish the quality cost detail structure of each product then study the cost sharing structure, apply the matrix of predetermined cost structure.  Base on the quality complaints/incidents of each product to analyze their quality costs.

3.Case Study and Model Test:
Use the case study of a power supply manufacture company and its company structure and the production flows to establish a framework of total quality cost to testify the feasibility and adoptability of the system proposed in this research.

4.The Characteristics of This Research:

a.Comprehensive: the Incremental Cost of Failure presented in this research includes the majority of hidden cost.  It is a breakthrough in the calculation of hidden cost.
b.Structural: classify the quality costs of the production flow to be more systematic and conform to actual practices. Enable the emphasis to be on the production flows; thus, comply with the concept of improving production flow in the overall complete quality management.
c.Sophisticated: this research is base on every quality incident to collect the quality cost. It can pinpoint every detail quality cost in the sub-flows of every stage. It is much more sophisticated compare to the traditional methods for quality cost.
d.Instantaneous: this research use real-time on the collection of data for the quality costs; thus, if a quality incident should occur, the records of quality cost can instantaneously be provided to the necessary personnel to assist in decision making.

Reference ( 205 ) 〈TOP〉

Askson, M.V. and C.S. Pillai, “Quality cost evaluation in a spilling mill.” Total Quality management, vol. 9, No. 8, 1998, pp. 723-730
連結：
Badiru, A. B., “A system Approch to Total Quality Management,” Industrial Engineering, March 1990, pp.33-36
連結：
government entities, and nonprofit organizations, John Wiley and Sons, Inc., 1994
連結：
Brinkman, S.L., and M.A. Appelbaum , “The Quality cost report: It's Alive and Well at Gilroy Foods.” Management Accounting, September 1994, pp.61-65
連結：
Campanella, Jack, Principle of quality costs – Principles, Implementation, and Use, ASQ Quality Press, 1999
連結：

Times Cited (6) 〈TOP〉

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