行政管理績效指標系統化建構模式之研究

杜佳靜

doi:10.6840/cycu200400037

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行政管理績效指標系統化建構模式之研究

A Model for Systematic Construction of Performance Indicators for Administrative Management

杜佳靜 , Masters　　Advisor：王晃三　　

繁體中文 DOI： 10.6840/cycu200400037

行政管理；績效指標；指標建構模式；平衡計分卡；系統理論； Administrative Management ； General System Theory ； BSC ； Development Model　； Performance Indicator

Abstract │ Reference (58) │ Times Cited (13) │ Altmetrics

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Abstract
Administrative Management plays an important role in the operation of an organization. The successful achievement of its goals and objectives highly depends upon effective management of manpower, financial and various other resources. However, evaluation of its effectiveness relies on a rational set of performance indicators and an effective evaluation system. Therefore, it is considered important issue to setup an appropriate model for development of performance indicators. It is therefore the task of this research to overview the pros and cons of current models and further develop an improved model.
In view of the fact that the existing performance indicator models over-emphasized the strategic and planning aspects,  while neglecting the operational aspect, this research presents the concepts of “Screening” and ”Selecting” of performance indicators and developed a generalized model for developing performance indicators. Besides, we incorporated the Balanced Score Card concept and presented an enhanced performance indicator development model. Furthermore, we explored the basic concepts of the system theory. By employing the concept of “system characteristic functionality”, and incorporating with the concept of Balanced Score Card, we also presented another performance indicator development model. These two models provide clear operational steps for generating performance indicators that meets the essential criteria and also the selection criteria and fit for the use in the organization.
The new performance indicator development model as presented in this research contributes in generating balanced, well-knit and effective performance indicator.

Reference ( 58 ) 〈TOP〉

余亞瓊，民92，專案管理績效指標模式之建構，中原大學工業工程學系碩士論文
連結：
何麗華，民92，全面品質管理在企業組織運作之探討—以系統科學理論為觀點，中原大學企業管理學系碩士論文
連結：
章淑枝，民91，平衡計分卡應用於非營利組織應用之探索性設計：以國立商職為例，中原大學會計學系碩士論文
連結：
蔡文銘，民92，限制理論問題管理模式之研究，中原大學工業工程學系碩士論文
連結：
劉家齊，民92，企業導入BSC之成效研究—以國內某上市電子公司為例，中原大學企業管理學系碩士論文
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Times Cited (13) 〈TOP〉

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