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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 58 ) 〈TOP〉
  1. 1.Alam, I. & Perry, C.,(2002)A customer-oriented new service development process, Journal of Service Marketing, 16(6), pp. 515–34.
  2. 2.Babbar, S.,(1992)A dynamic model for Continuous improvement in the management of service quality, International Journal of Operations & Production Management, 12(2), pp.38-48.
  3. 3.Behara, R. S. & Gundersen, D. E.(2001)Analysis of quality management practices in services, International Journal of Quality & Reliability Management, 18(6), pp. 584–603.
  4. 4.Berry, L. L., Zeithaml,V. A. & Parasuraman, A.(1990)Five imperatives for improving service quality, Sloan Management Review, 31(4), pp. 29–38.
  5. 5.Bitner, M. J., Booms, B. H., & Tetreault, M. S.(1990) The service encounter: diagnosing favorable and unfavorable incidents. Journal of Marketing, 54, pp.71–84.
Times Cited (11) 〈TOP〉
  1. 廖思詠(2017)。探討改善醫院品質策略與急性心肌梗塞照護過程及結果之關係。臺灣大學健康政策與管理研究所學位論文。2017。1-85。 
  2. 江蕙如(2017)。急性心肌梗塞病患照護連續性與照護結果及醫療費用之關係。臺灣大學健康政策與管理研究所學位論文。2017。1-85。 
  3. 吳季軒(2016)。探討急診論質計酬對於介入性心導管治療費用與結果之影響。臺灣大學健康政策與管理研究所學位論文。2016。1-92。 
  4. 吳學明(2015)。團隊資源管理對急性ST段上升型心肌梗塞病患照護品質影響之研究。臺灣大學健康政策與管理研究所學位論文。2015。1-87。 
  5. 林品杉(2010)。Tetrahydroquinazolinone衍生物之合成與生物活性。中國醫藥大學藥物化學研究所碩士班學位論文。2010。1-114。
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