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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

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Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 34 ) 〈TOP〉
  1. 王昭正、龔聖雄(2003)。服務失誤關鍵因素之研究-以國際觀光旅館
  2. 李元恕(2009)。服務失誤情境、服務補救與顧客認知公平對顧客關係回應之影響。顧客滿意學刊,5(2),37-60。
  3. 林瑜珊 (2011)。餐飲業正職服務員服務破壞前因與行為研究。未出版碩士論文高雄餐旅學院,高雄。
  4. 郭懿萱、孫路弘 (2010)。黑暗的關鍵時刻:餐飲業服務破壞行為探 討,2010餐旅教育暨產業發展國際學術研討會。台北:輔仁大學  餐旅管理系。
  5. 郭懿萱(2010)。黑暗的關鍵時刻:餐飲業服務破壞行為探討。未出版碩論文,高雄餐旅學院,高雄。
Times Cited (2) 〈TOP〉
  1. 劉韋伶(2014)。領導風格對餐廳服務破壞行為之影響。高雄餐旅學院餐飲管理研究所學位論文。2014。1-100。 
  2. 羅瑞元(2015)。汽車服務廠發生客訴之分析:失效模式與效應分析的觀點。中山大學人力資源管理研究所學位論文。2015。1-74。
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