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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 29 ) 〈TOP〉
  1. 郭德賓(2006)。餐飲業難纏顧客之研究:以台灣地區國際觀光旅館餐廳為例。顧客滿意學刊,2,1~26。
  2. Analou, F. (1995). Workplace sabotage: Its styles, motives and management. The Journal of Management Development, 14(7), 48-65.
  3. Bowning(2008). An exploratory study into deviant behaviour in the service encounter:How and why front-line employees engage in deviant behavior. Journal of Management & Organization ,14, 451-471.
  4. Harris, F. & de Chernatony, L. (2001) Corporate branding and corporate brand performance, European Journal of Marketing, 35(3), 441–456.
  5. Harris, L., & Ogbonna, E. (2002). Exploring service sabotage: The antecedents, type,and consequences of frontline,deviant,antiservice behaviors. Journal of Service Research, 4, 163-183.
Times Cited (6) 〈TOP〉
  1. 劉韋伶(2014)。領導風格對餐廳服務破壞行為之影響。高雄餐旅學院餐飲管理研究所學位論文。2014。1-100。 
  2. 鄭筠瑄(2013)。萃取餐廳服務破壞行為構面。高雄餐旅學院餐飲管理研究所學位論文。2013。1-69。 
  3. 曾繽卉(2013)。國際觀光旅館餐廳主管觀點探討服務失誤與過度服務。高雄餐旅學院餐飲管理研究所在職專班學位論文。2013。1-47。 
  4. 王湘嵐(2014)。旅館櫃檯接待人員服務破壞行為。高雄餐旅學院餐飲管理研究所學位論文。2014。1-66。
  5. 彭柏脩(2016)。主從交換關係與倫理氣候對服務破壞與工作績效之影響—以服務業員工福利滿意度為調節變項。淡江大學企業管理學系碩士班學位論文。2016。1-111。
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