維基百科社群知識建構歷程之研究─社會建構主義觀點

The Study of Knowledge Construction Process in Wikipedia Community: the Perspective of Social Constructivism

康雅菁(Ya-Chin Kang)

指導教授 ： 方崇雄

國立臺灣師範大學/科技學院/工業科技教育學系/博士(2009年)

摘要

本研究目的為探討維基百科社群共同建構知識之歷程及各作法程序內涵；維基百科社群知識建構歷程中之溝通與互動模式；維基百科社群知識建構之影響因素及支持系統等相關構面。藉由社會建構主義之哲學觀點，以紮根理論作為質性研究之分析方法，透過相關文件之資料蒐集，並與維基百科社群成員進行深度訪談，將文本資料以ATLAS.ti 5.2質性研究分析軟體進行資料整理，獲致研究結果。
研究之結論包含下列六點：一、在社會建構理論之觀點下，維基百科社群知識建構歷程包含探索、引導、建構、澄清、反思、互動匯談、重新建構及擴散影響等八項步驟。二、維基百科實際運作編寫知識內容之程序包含二十四項作法。三、維基百科社群知識建構歷程之溝通模式包括八項內涵。四、維基百科社群知識建構歷程之互動模式包含人與系統的互動以及人與人的互動等兩種類型。五、維基百科社群知識建構之影響因素包含促進因素及障礙因素等兩部分。六、維基百科社群知識建構的支持系統包含社群編輯活動的支援，及社群互動跨文化的支援。本研究依據研究結論，提出具體建議供本研究及進一步研究參考。

關鍵字

知識建構歷程 ； 社會建構主義 ； 維基百科社群

並列摘要

The purposes of this research were to explore the process of collaborative knowledge construction, the communication and interactive model, and the influential factors and supporting system of Wikipedia community. Based on the perspective of social constructivism, the grounded theory was applied to interpret the qualitative data which were collected by in-depth interview of Wikipedia community members. The text data were analyzed by ATLAS.ti 5.2 software package and the result were obtained.
There were six conclusions of this study: first, in the perspective of social constructivism, the processes of Wikipedia community knowledge construction were exploration, guidance, construction, clarification, reflection, colloquium, reconstruction, and diffusion. Second, the Wikipedia authors’ technical edit procedures were searching article, bringing motivation, collecting information, referencing guideline, conducting article title, trying compilation, conducting outlines, writing content, participating in community, causing problem, promoting interpretation, solving problem, continuing revision, following edit history, self-reflecting, analyzing differnence, eliminating discrepancy, accepting opinion, proclaiming consensus, reacting comment, adjusting feedback, propagating concept, transiting experience, preserving knowledge. Third, the contents of communication model were active inquiry, constructive participation, voluntary contribution, solving problem, thorough thinking, mutual identification, and open sharing. Fourth, the contents of interaction model were awareness, construction, and reflection of the human-system interaction; and sharing discussion, identifying commentary and positive problem solving of the interpersonal interaction. Fifth, the advance influential factors were four major internal factors including community cohesion, sharing willingness, collaborative drivers, motivation of being senior editor and four major external factors including surport from senior author, fine templetes and sources, editor rewards, history records; and the barriers of influential factors were two internal factors including role confusing between author and director, over arguing among community; and three external factors including the inside knowledge of wiki language, confusing quotaion of category tag, lack of synchronicity. Sixth, the supporting systems were collaboration platform for editing activity support and wording transition system for cross-culture support. According to the conclusions, the research suggestions were addressed to be references of the theory framework and the forward study thoughts.

並列關鍵字

knowledge construction process ； social constructivism ； wikipedia community

參考文獻

施嵐芳（2005）。虛擬社群認同及網路社會支持對主觀幸福感的影響。國立台灣大學心理學研究所碩士論文。

歐陽教（1970）。教育哲學的哲學。今日教育，17，15-22。

簡淑真（1998）。建構論及其在幼兒教育上的應用。課程與教學季刊，3，61-80。

林生傳（1998）。建構主義的教學評析。課程與教學季刊，1﹙3﹚，1-14。

李暉、郭重吉（1999）。科學話語與科學概念之學習：以國中生理化科學習為例。科學教育，10，3-30。