醫院勞務外包廠商評選準則對外包效益之影響

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醫院勞務外包廠商評選準則對外包效益之影響

The Effects on Outsourcing Performance Due to Evaluation Criteria for Hospital Labor Outsourcing Vendors

林廷陽 , Masters　　Advisor：蘇友珊　　

繁體中文

勞務外包；廠商評選準則；外包效益； Labor Outsourcing ； Evaluation Criteria ； Outsourcing Performance

Abstract │ Reference (85) │ Times Cited (2) │ Altmetrics

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Tremendous operational challenges facing hospitals today are due to the ever-changing global markets led to the overall increase in medical costs, and this in turn shatters the utopian promise of guaranteed profits in operating hospitals. Outsourcing seems to be an important strategic consideration to solve the current problems. Therefore, the structure of this research employs evaluation criteria for outsourcing vendors as foundation, to explore the effects on outsourcing performance, with the motivation that it could lead to higher service efficiency, better competitiveness and increased operational performances. The samples of the research include 476 regional and higher-level hospitals certified under the Hospital Evaluation and Teaching Hospital Evaluation criteria announced by the Department of Health (DOH) of the Executive Yuan, from 2006 to 2009, with 181 effective samples collected. The results of this research indicate that, at least 90% of hospitals outsource their operations, and outsourcing options go beyond administrative duties and extend into core operations such as medical assistance and clinical medical operations. Study of one-way ANOVA also indicates that different hospital characteristics have significant impact on the evaluation criteria for labor outsourcing vendors; through study of regression analysis, the results indicate that there is a positive correlation between evaluation criteria for labor outsourcing vendors and lowering cost variable, and no significance level for service quality variable. Hence, if hospitals wish to enhance their service quality through evaluation criteria for outsourcing vendors, they will most probably be disappointed. However, the criteria mechanism can effectively lower cost for the hospital and increase personnel versatility, hence it indirectly improves the hospital’s competitiveness.

Reference ( 85 ) 〈TOP〉

杜素慧(2004)，醫院病房區清潔外包管理方式對外包績效影響之探討-- 以北部地區六家醫學中心為例，臺北醫學大學醫務管理學研究所碩士論文，未出版，台北市。
連結：
呂明憲(2007)。公立醫院公辦民營個案問題之研究。國立成功大學建築研究所碩士論文，未出版，台南市。
連結：
林隆儀、李水河(2005) 。關係品質在服務外包對組織績效的影響效果之研究－以交通部暨所屬機關為例。台灣管理學刊第5卷第1期，頁75-100 。
連結：
洪富珍(2008)。醫院醫療業務外包管理之探索性研究—以血液透析服務為例。中國醫藥大學醫務管理學系暨碩士班碩士論文，未出版，台中市。
連結：
祝道松（1997）。管理控制系統對醫院部門效能影響之探討—以台灣區區域級以上財團法人為例。國立中山大學企業管理研究所博士論文。未出版，高雄市。
連結：

Times Cited (2) 〈TOP〉

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