警察人員處理性騷擾案件工作滿足感之研究

Police Job Satisfaction in Handling Sexual Harassment Cases

吳梅花(Mei-Hua Wu)

指導教授 ： 周愫嫻

國立臺北大學/社會科學學院/犯罪學研究所/碩士(2007年)

摘要

本研究採問卷調查方式，以各縣、市警察分局之家防官共計105員為樣本，研究方法採自陳問卷調查法，並將所資料以統計方式分析之。
本研究探討各縣、市警察分局家防官處理性騷擾案件之工作滿足感（個人職務成就滿足感、個人內在滿足感、個人挑戰滿足感），根據研究動機、研究目的、文獻探討等結果，試圖從三個構面加以了解：
一、個人因素與工作滿足感之關係：個人因素包含性別、年齡、官階、婚姻狀況、教育程度、職務、服務年資、服務地區等人口統計變項，與工作滿足感之影響。
二、組織因素與工作滿足感之關係：組織因素包含長官支持度、網絡支持度等自變項，與工作滿足感之影響。
三、案件因素與工作滿足感之關係：案件因素包含工作熟稔程度、工作投入程度、被害人因素等自變項，與工作滿足感之影響。
主要研究發現為：
一、個人因素：家防官職務適於男性、30歲以下、已婚、警員班畢業、巡佐或小隊長職務、服務年資10年以下、服務於離島地區、服務於非分局及婦幼隊之其他單位，員警所獲得之職務成就滿足感、個人內在之滿足感、個人挑戰之滿足感均較高。
二、組織因素：於案件偵辦過程中，長官重視的程度與網絡的支持度成正相關，長官愈支持、愈重視，網絡間互動愈佳，員警所獲得之工作滿足感愈高。
三、案件因素：為偵辦案件時流程之熟悉度、承辦員警有否專注於工作及被害人因素等，均足以影響工作滿足感，愈熟悉、愈投入，所獲得的滿足感就愈高。
根據研究結果，建議事項有：
一、適才適所遴任家防官人選。
二、加強工作之外在環境，如需長官的支持及網絡間良好的橫向溝通。
三、民眾方面，如報案態度與蒐證、適時表達對員警的感謝。
四、家防官專責化、認證機制等專業性之肯定。
五、事繁責重應給予適度獎勵，提升員警士氣。

關鍵字

性騷擾 ； 警察態度

並列摘要

With 105 officials of domestic violence prevention in county and city police branch offices as subjects, this research adopted questionnaire survey method in which the data of self-report inventories was analyzed through statistics.
This research investigated job satisfaction (personal feeling of satisfaction with the job achievement, personal internal feeling of satisfaction and personal feeling of satisfaction with challenges) in dealing with sex harassment cases among officials of domestic violence prevention in county and city police branch offices. According to the results of motivation, purpose researches and literature reviews, we tried to understand the satisfaction from three aspects:
1.The relationship between personal factors and job satisfaction: the personal factors include variables of gender, age, ranks, marital status, education level, job, seniority, and population statistics in the region they served and the effects of job satisfaction.
2.The relationship between organizational factors and job satisfaction: the organizational factors include independent variables of their superior’s support degree, Internet support degree and effects of job satisfaction.
3.The relationship between case factors and job satisfaction: the case factors include independent variables such as job familiarity degree, job involvement degree and victim factors and effects of job satisfaction.
The primary findings of the research include:
1.Personal factors: the officials of domestic violence prevention who were male, under 30 years old, married, graduated from ordinary police classes, sergeant, under 10 years of seniority, served in offshore islands and units other than non-branch offices or woman and children team had higher job satisfaction, personal internal satisfaction, personal challenge satisfaction.
2.Organizational factors: in the process of probes, the degree of emphasis from superiors had positive correlations with support degree of Internet. The more support, emphasis from superiors is, the better Internet interaction would be and the higher job satisfaction would be.
3.Case factors: the factors such as the familiarity with the probing procedures, whether the undertaker of case concentrate on works and victim factor will affect the job satisfaction. The more familiar, more involvement a policeman is, the more satisfaction he will receive.
Based on the results of research, we hereby recommend:
1.Select right persons with right positions for the officials of domestic violence prevention.
2.Improve the external environment, such as superiors’ support and good transverse Internet communications.
3.Public support: people’s attitude and collecting evidence in reporting to the police, and express their thanks to the police in due time.
4.Entitle the officials special power with special responsibility, affirm the specialty of the officials and create certification mechanism.
5. Proper incentives for the officials who have heavy workload and responsibility to boost morale.

並列關鍵字

sexual harassment ； Police attitudes

參考文獻

2002〈淺談兩性工作平等法〉。高雄市政府勞工局講習演講本，頁3。

2002〈當西方菁英碰上本土原生－校園中性騷擾的定義與申訴案件處理之社會文化脈絡〉。《女學學誌——婦女與性別研究》。13：91-139。

Cramption.Suzanne M& Jitendra M Mishra

Bouchard,E

1997 Everything You Need to Know About Sexual harassment.New York:The Rosen Publishing Group,Inc。