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  • 學位論文

企業環境資訊之管理系統整合架構初探

Integration of a Management System for Corporate Environment Information

指導教授 : 李育明
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摘要


企業經營在全球化與國際化潮流之衝擊下,已由傳統密集勞力的生產模式,轉型為知識經濟為主的經營型態,不但以企業永續發展作為目標,亦思量企業如何才能提高自身的凝聚力和競爭力,更追求利害關係人之信賴以塑造良好的企業形象。而隨著數位化時代來臨,企業紛以建置電子資訊系統,對內除可提供員工進行資料建檔、查詢、交流,對外更可作為溝通之最佳平台。 一般企業為落實管理制度化,以及解決一般製造作業流程及人員控管所面臨的問題,進而建構企業管理系統例如企業資源規劃(ERP)、客戶回應系統(CRS)、企業流程再造(BPR)或電子商務系統(EC)等,充分使文件數位化、管理效率化,以符合經營的經濟效益。 本研究以綠色管理及戴明管理循環PDCA(Plan-Do-Check-Action Deming cycle)概念作為思考核心,並界定企業所需揭露之環境資訊,嘗試融入現行企業管理系統中,勾勒兼顧環境管理與持續改善的企業環境資訊管理系統。透過研究發現,企業可選擇導入企業資源規劃管理系統(ERP)、供應鏈管理系統(SCM)、管理資訊系統(MIS)、環境管理系統(EMS)、綠色管理等考量層面多元且較廣泛之管理系統,以強化企業管理作為,且結合環境概念及資訊科技可有效提昇競爭優勢;現行企業建構之管理系統雖已足夠達成內部管理目標,但對外界揭露境資訊及環境績效展現稍嫌不足,故透過企業管理系統與環境觀念之鏈結,不但可迎合國際間企業社會責任趨勢,更可利用相關策略管理工具如企業環境報告書等強化對外溝通效益。 此外企業之管理與營運目標可朝向「組織改造」為主,在既有管理模式下進行改善或擴充,考量社會需求或客戶需求,進行管理層面的轉型,使企業管理內部員工、製程、產品、外部關係人等可更具效益,適切調整企業經營策略,將資金流、資訊流、管理方式充分與外界溝通,在獲得意見回饋的同時,使企業具有改善、成長及永續的空間。

並列摘要


Under the crash of globalization and internationalization, the business management has been transformed from productive mode of traditional labor intensive to operating type of knowledge economy; not only view business’s sustainable development as a goal, but also consider how to elevate itself cohesion and competence. In addition, business management pursues a good business image by increasing the trust to stakeholders. With the digital era’s coming, enterprises are building electric information system as its can help internal staff doing information database, searching and exchanges, its can become the best exterior communication platform. Generally speaking, enterprises in order to carry out institutional management and solve the problems included general manufacture operation procedures and employee manage, they will construct business administration system, for instance, Enterprise Resources Planning(ERP), Customer Response System(CRS), Business Process Reengineering(BPR), Electronic Commerce(EC), and so on. And business manages system will so adequately digitalize documents and manage more efficient that conform to economic benefits of operation. This research uses concepts of Green Management and PDCA (Plan-Do-Check-Action Deming cycle) as discussing core and gauges the disclosure of environmental information which enterprise need. Moreover, this research tries to fit in nowadays business administration system and outlines an information management system with both environment management and consistently improved business environment. By the research discovery, enterprises can strengthen the Business Administration by induct multiple and widespread management system, such as Enterprise Resources Planning(ERP)、Supply Chain Management(SCM)、Management Information System(MIS)、Environmental Management System (EMS)、and Green Management. Furthermore, combine environmental concept and information technology may promote the competitive advantage effectively. Although the management system of the present enterprises already can reach the management target in the inner part, it is still insufficient to exterior disclosure information and environment performance. Therefore, the link of Business Administration System and the environment idea may not only cater to the tendency of enterprise community responsibility between countries, but also make use of related tools of strategy management like business environmental report to strengthen benefits of the outward communication. In addition, management and operation target of enterprises can primarily toward “organizational reengineering”. Carry on the improvement or expansion under the original management pattern. Take society demand or the customer demand into consideration and carry on the management reforming, making more benefit to the business administration internal staff、manufacturing process、products、exterior sponsor、etc. Appropriately adjust the business management strategy, amply communicating with the external world about fund flow、information flow、and management mode. Making enterprises have the space of improvement, growth and sustainability, while acquiring opinion feedback.

參考文獻


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被引用紀錄


張鳳鳴(2009)。武器系統綠色管理之評估 —以飛彈汰除為例〔碩士論文,中原大學〕。華藝線上圖書館。https://doi.org/10.6840%2fcycu200901288
李育帆(2010)。企業綠色管理模式與績效探討〔碩士論文,國立臺北大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0023-1207201111414400

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