應用六標準差改善自動化設備資金管理效能—以C銀行為例

段莉莉

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應用六標準差改善自動化設備資金管理效能—以C銀行為例

THE EFFICIENCY IMPROVEMENT OF ATM CASH MANAGEMENT WITH SIX-SIGMA METHODOLOGY- CASE OF BANK C

段莉莉 , Masters　　Advisor：古永嘉　　

繁體中文

六標準差；策略；金融服務業； Six sigma ； Strategy ； Banking

Abstract │ Reference (43) │ Times Cited (1) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

In the changeable environment, business managers have to keep finding solutions for survival.  No matter how others change, pursuing quality excellent has became a basic principle for all big enterprise. Six-Sigma in quality improvement achieves remarkable performance, with the promotion of Motorola and GE, Six-Sigma has become the popular study that all other big enterprises follow.

Since the deregulation in financial industry two decades ago in Taiwan, the banks faced much severe competition than before.  All the banks tried hard to expand channels, line of products to seize the market share.  Due to high homogeneity of financial product, intense price competition and the huge scale of financial industry, Six-Sigma is a very powerful tool to handle management and improvement for financial industry in Taiwan.  However the competition of financial industry in Taiwan is so intense, it is not enough to improve interior process only. If the enterprise would like to make great performance, the enterprise has to focus on business strategy realization to achieve Blue Ocean.

This paper is linked to the case study.  We would go through strategy formulating to implementation and project pickup to execution with Six-Sigma.  Furthermore, we would understand how important Six-Sigma to strategy implementation.  The paper also explains the spirit of Six-Sigma and its process, which provide the baseline to solve problems for the managers of financial industry.

Reference ( 43 ) 〈TOP〉

3. 吳怡銘，2003，3M台灣子公司6 Sigma與創新並存的組織DNA，能力雜誌，2003年6月，頁62-68。
連結：
6. 呂玉娟，2003，福特六和汽車6 Sigma讓顧客從滿意到驚喜，能力雜誌，2003年6月，頁70-75。
連結：
7. 林偉，2002，二十一世紀之Business Management─六標準差( Six Sigma，6s)，品質月刊，第38卷第3期，頁87-90。
連結：
8. 林鴻宇，2003，六標準差專案遴選準則之探討，國立成功大學工業管理研究所碩士論文。
連結：
11. 許元全，2004，六標準差應用於專案改善之績效評估，國立成功大學工業與資訊管理學系碩士論文。
連結：

Times Cited (1) 〈TOP〉

林秀惠(2009)。品管手法在提昇理專服務品質上之應用研究。成功大學高階管理碩士在職專班(EMBA)學位論文。2009。1-125。

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