平衡計分卡導入軍事組織之問題建構研究－以北部某國軍醫院為例

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平衡計分卡導入軍事組織之問題建構研究－以北部某國軍醫院為例

A Study of Problem Structuring for the Military Hospital by Using BSC in Northern Taiwan

張弘 , Masters　　Advisor：丘昌泰　　

繁體中文

平衡計分卡；軍事組織；國軍醫院；績效管理； SWOT分析； Balanced Scorecard ； Military Organization ； Military Hospital ； Performance Management ； SWOT Analysis

Abstract │ Reference (112) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

The purpose of this research is to review the literatures regarding Balanced Scorecard theory and its application in medical industry in an attempt to establish a structure suitable for application in analysis of index hospital's Balanced Scorecards; at the mean time, in an attempt to appreciate any difference in the measures of Balanced Scorecard system between index hospital and civil hospitals; in addition, to face the possible difficulties and develop strategies to overcome these difficulties.
 This study applies the research methods of literature review and in-depth interviews, focuses on index hospital's administrator and nearby chief of the comminutes and directors of community development association. Based on the results of these interviews it was further processed by SWOT analysis and discussion. In addition, according to the basis of the theory and performance measurement system, the index hospital's Balanced Scorecard analysis structure was established.
 The study discovered the four measures of Balanced Scorecard system can be satisfactorily applied to the demand of performance estimating. This can match the Four measures applied by the majority of civil hospitals for their evaluation of organisational performance. Furthermore, as the theory develops the Balanced Scorecard system can efficiently reunite individual performance measurement system, can assist in changing organisational culture and unite team morale, can provide enormous assistance from its application into hospitals. Index hospital under insuffient competitive conditions over-emphasizes financial performance, unable to establish overall organisational performance, should emphasize customers' performance in order to enhance the business operation for the organisation. Nevertheless, improving the hospital's social image is essential for the medical industry. It should be incorporated into the strategie goals of business management, and implemented in all staff's daily routine to improve the operational performance for hospital mangement.

Reference ( 112 ) 〈TOP〉

王如娥、劉立、何善台（2003），〈建構策略聯盟醫院主管資訊系統主要績效指標之研究〉，《醫務管理期刊》，第4卷，第3期，頁39-52。
連結：
李珊珊（2007），〈平衡計分卡發展關鍵績效指標之介紹〉，《國研科技》。第15期，頁58-61。
連結：
周瓊珍等（2004），〈建構地區醫院績效管理制度之初探－使用平衡計分卡〉，《秀傳醫學雜誌》。第5期，頁43-50。
連結：
林進宗（2002），〈以平衡計分卡建構策略績效管理〉，《品質月刊》，第38卷，第9期，35-43頁
連結：
胡龍騰、黃瑋瑩、潘中道合譯，Ranjit Kumar原著（2000），《研究方法：步驟化學習指南》。台北：學富文化。
連結：

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