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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

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Reference ( 77 ) 〈TOP〉
  1. 2.林玥秀,黃文翰,黃毓伶 (民92)。服務失誤與服務補救之類型研究—以台灣地區之餐廳為例。觀光研究學報,9(1),39-58。
  2. 3.林玥秀、黃文翰 (民90)。我國餐飲服務失誤與服務補救類型研究-關鍵事件技術法的應用。二十一世紀觀光發展學術研討會。銘傳大學,37-53。
  3. 4.凌儀玲 (民94)。服務補救二次滿意之研究。管理學報,22(4),449-465
  4. 5.郭崑謨、闕河士 (民90)。顧客抱怨行為及其影響因素之研究。管理評論,5(5),155-173。
  5. 8.劉宗其,李奇勳,黃吉村,渥頓 (民90)。服務失誤類型、補償措施與再惠顧率之探索性研究--以CIT法應用於餐飲業為例。管理評論,20(1),65-97。
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