雲林縣小型國民小學人事行政業務服務品質與滿意度之研究

林松成

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雲林縣小型國民小學人事行政業務服務品質與滿意度之研究

A Study on the Personnel Administration’s Service Quality and Satisfaction of Small Elementary Schools in Yunlin County

林松成 , Masters　　Advisor：黃信豪　　

繁體中文

服務品質；滿意度；人事行政；小型國民小學； Service Quality ； Satisfaction ； Personnel Administration ； Small Elementary School

Abstract │ Reference (125) │ Altmetrics

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The urban and rural learning environments differ a lot in recent years. The research motive of this study is in hopes of making some contributions to education. Therefore, the purpose of this study is to investigate the personnel administration’s service quality and satisfaction of small elementary schools in Yunlin County.   
Questionnaire survey is adopted in this study with the method of stratified random sampling. The teachers at the small elementary schools in Yunlin County are the research subjects. The obtained data are analyzed with descriptive analysis, independent-sample t test, one-way ANOVA, post hoc test, paired-sample t test, Pearson product-moment correlation, and importance-performance analysis (IPA). The results of this study are as follows: 
1.	There are significant differences between “teacher’s position” and service quality’s expectation.
2.	There are significant differences between “teacher’s position” and quality service’s actual feeling; there are significant differences between “type of personnel administration’s staff” and service quality’s actual feeling.
3.	There are significant differences between “type of personnel administration’s staff” and service quality.
4.	There are significant positive relationships between service quality and satisfaction.

Reference ( 125 ) 〈TOP〉

9. 周惠珍（2001），GSP認證店服務品質與顧客滿意度之研究以台南都會區與高雄都會區為例，長榮大學碩士論文。
連結：
10. 林公孚（2001），「做好顧客滿意度的方法」，品質月刊，37（5），頁86-88。
連結：
19. 洪彰鴻、徐欽賢(2005），「論PZB服務品質概念之演進及國內運動休閒研究之應用」，勤益學報，23（1），頁172。
連結：
22. 翁崇雄（1998），「期望服務與服務績效影響服務品質評量之研究」。台大管理論叢，9（1），頁153-176。
連結：
31. 陸正一（2002），「領導品質、內部顧客與企業永續」，品質月刊，38（4），頁81-84。
連結：

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