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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 41 ) 〈TOP〉
  1. 4.高美英(2000),「慢性病患者對醫療院所滿意度評量」,台灣家庭醫學雜誌,10(4),212-225。
  2. 10.陳怡潔(1999),醫療服務品質與顧客滿意之相關性研究— 以彰化基督教醫院為個案,東海大學管理碩士論文。
  3. 20.韓揆(1994),「醫療品質管理及門診服務品質定義指標」,中華衛誌, 13,35-53。
  4. 23.Brook, R.H. & Lohr, K.N. (1987). “Onitoring Quality of Care in Medicare Program”, Journal of American Association, Vol.258(21), pp. 3138-3141.
  5. 24.Cardozo, R.N. (1965), “An Experimental Study of Customer Effect, Expectation and Satisfaction”, Journal of Marketing Research, Vol.2, pp.244-249.
Times Cited (5) 〈TOP〉
  1. 黃陳育君(2008)。國民小學學生家長對學校行銷策略重要性認知及滿意度之研究─以台中縣一所國民小學為例。臺東大學進修部暑期學校行政碩士班學位論文。2008。1-154。 
  2. 王禮新(2003)。全民健保制度下一般西醫診所服務品質之研究。崑山科技大學企業管理研究所學位論文。2003。1-138。 
  3. 陳燕菁(2004)。國內三大量販店顧客滿意度之探討。臺灣大學商學研究所學位論文。2004。1-62。
  4. 葉天相(2007)。家長對幼兒園的選擇行為與幼兒園整體服務品質之研究。亞洲大學經營管理學系碩士班學位論文。2007。1-112。
  5. 施惠櫻(2008)。博物館服務品質與滿意度之研究 -以國立台灣史前文化博物館為例。亞洲大學經營管理學系碩士班學位論文。2008。1-82。
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