客語能力認證獎勵之政策工具研究：以行政機關公務人員為例

宋月華(Yueh-hua Sung)

指導教授 ： 孫煒

國立中央大學/客家學院/客家研究碩士在職專班/碩士(2015年)

摘要

本論文旨在探討客家委員會客語能力認證獎勵之政策工具－法令型、經濟誘因型、資訊授能型、象徵意識型，應採行何種有效的政策工具，提升公務人員報名客語認證意願，達成提高客語服務品質政策目標。研究對象採「立意抽樣」選取客語聽、說能力良好的公務人員，使用文獻分析法、深度訪談法等質性研究方法，依據研究結果提出具體建議，供客委會規劃客語認證參考。分析得到以下發現與結論：一、客語認證獎勵之政策工具，以「法令型」最重要，引發報名動機最高；「經濟誘因型」最不重要，引發報名動機最低。二、客語認證廣宣度高。三、報名客語認證比例偏低。
　　本論文依據分析結果提出建議：一、擴大客語認證獎勵對象至全國公務人員。二、推行客語認證之法令型工具，採行取得客語認證資格者，機關才能任用、升遷、分發及調任；特定職務與工作，應予加分或優先錄取。三、推行客語認證之經濟誘因型工具，採行退回報名費、增加獎勵金額等方式。四、推行客語認證之資訊授能型工具，採行媒體宣傳、公務人員終身學習課程、網路學習等方式。五、推行客語認證之象徵意識型工具，採行舉辦客家活動、親子活動、公開表揚等方式。六、加強政府機關宣導。七、開設公務客語訓練班、客語認證班。八、公務人員高普考「客家事務行政」類科列入客語認證資格。九、公務人員職位要求客語認證資格。

關鍵字

多元文化主義 ； 客語政策 ； 客語能力認證獎勵 ； 政策工具

並列摘要

The policy instruments of incentives for Certification of Hakka Language Proficiency held by the Council for Hakka Affairs can be divided into decree type, monetary incentive type, information empowerment type, and ideological type. This paper aims to explore the effective policy instruments that can be adopted to strengthen the intention of civil servants in administrative organs to take Hakka language proficiency test. and achieve the policy goal of improving Hakka service quality. Civil servants in administrative o incentives for Certification of Hakka Language Proficiency rgans with Hakka proficiency were selected as the subjects by purposive sampling. The qualitative research methods were used, including literature review and in-depth interview. Based on the results, specific suggestions were proposed for reference of the Council for Hakka Affairs in planning Hakka language proficiency certification. The findings are as follows: 1) among the policy instruments of incentives for Certification of Hakka Language Proficiency, “decree type” is the most important, which triggers the highest motivation to take the test; the “monetary incentive type” is the least important, which leads to the lowest motivation; 2) the advertising for the certification test is widespread; 3) the proportion of registration for the certification test is relatively low.
　Based on the results, the following suggestions are proposed: 1) expand the scope of applicable subjects of incentives to all civil servants; 2) promote the decree type instrument, mandating those with certificates in Hakka language proficiency can be appointed, promoted, assigned, or transferred, and be entitled priority for special duties or positions; 3) promote the monetary incentives of returning the registration fee and increasing the incentives amount; 4) promote the information empowerment instrument of media publicity, lifelong learning, and online learning for civil servants; 5) promote the ideological instrument of holding Hakka activities and parent-child activities, and public awarding ceremonies; 6) advocate through government agencies; 7) offer Hakka language courses and certification prep classes; 8) include Hakka language proficiency as a criterion for the “Administration of Hakka Affairs” category of the qualification exam of civil servants; 9) Hakka language proficiency certificate is required for the civil servant position.

並列關鍵字

multiculturalism ； Hakka policy ； incentives for the Certification of Hakka Language Proficiency ； policy instrument

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