人際信任對員工積極性行為之影響－中介與調節效果

劉建麟

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人際信任對員工積極性行為之影響－中介與調節效果

A study on interpersonal trust to employee’s proactive behavior: The mediating and moderating effects

劉建麟 , Masters　　Advisor：黃良志　　

繁體中文

人際信任；職場友誼；積極性行為；關係認同； Relational identification ； Interpersonal trust ； Workplace friendship ； Proactive behavior

Abstract │ Reference (77) │ Times Cited (1) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

The purpose of the study is to investigate the performance and the contribution of friendship and trust to the company. The interpersonal trust is used as the independent variable, trying to investigate the relationship between it and proactive behavior. And then, investigating workplace friendship has the mediating effects between interpersonal trust and proactive behavior whether or not. Finally, using relational identification as the moderating effects, trying to investigate the interaction of it and workplace friendship can strengthen the effects of the proactive behavior whether or not.

The purpose of the study uses the white-collar worker as the object of study, asking the friends and relatives for sending the questionnaires to them and collecting those questionnaires after answering them. Finally, 201 valid samples were collected. The descriptive statistical analysis, CFA, reliable analysis and multiple regression analysis were conducted to test the relationship among the hypotheses. After testing hypotheses, the results appear as below.

1.Interpersonal trust and proactive behavior have positive influence.
2.Workplace friendship and proactive behavior have positive influence.
3.Workplace friendship has the mediating effects between interpersonal trust and   
  proactive behavior.
4.Relational identification doesn’t have the moderating effects of the interaction 
  between workplace friendship and proactive behavior.

Reference ( 77 ) 〈TOP〉

林鉦棽（2004），休閒旅館業從業人員的組織公正，組織信任與組織公民行為關係：社會交換理論觀點的分析，中華管理學報，5（3），91-112。
連結：
許道然（2001），公部門組織信任與組織公民行為關係之研究，國立政治大學公共行政學系博士論文。
連結：
陳建佑（2011），從關懷與交易觀點探討職場友誼與組織公民行為之關係，人文暨社會科學期刊，7(2)，17-24。
連結：
陳嵩、陳光偉、李佩芬（2011），垂直人際信任對部屬工作績效之影響：上司家長式領導的角色，管理學報，28(1)，1-29。
連結：
黃賀、蘇英芳（2005），我國銀行業人際信任度之研究，人力資源管理學報，5(3)，1-20。
連結：

Times Cited (1) 〈TOP〉

林畇妡(2016)。員工自我效能、知識分享意願與主動行為之關係研究。中正大學勞工關係學研究所學位論文。2016。1-51。

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