社會資本對組織績效之影響-以動態能力為中介效果

A Study on the Influence of Social Capital to Organization Performance: Dynamic Capability as a Mediator

黃秀珠(Hsiu-Chu Huang)

指導教授 ： 黃良志

國立中正大學/社會科學院/勞工關係學研究所/碩士(2015年)

摘要

政府為擴大訓練職類，及彈性因應經濟產業人才需求，委託民間承訓單位辦理失業者職前訓練，委外職訓課程的質與量越趨重要。然而，受託單位多以公（工）協會等中小規模為主，其設備及師資有其先天上的門檻與限制，不能與公立職業訓練中心相提並論。實務上觀察，承訓單位運用鑲嵌於社會網絡的民間訓練資源及其動態管理能力，滿足營運目標的同時，職業訓練績效才能真正展現。
本研究主要探討承訓單位因應不同訓練課程的規劃，需要不斷的協調與整合社會關係及資源，師資陣容的變動需要即時重置或轉換，訓練品質的管控及訓練成效同樣需要持續展現其動態應變能力。人力培訓發展的績效，動態的策略能力顯然至為重要。
本研究探討社會資本、動態能力及組織績效之間是否存在顯著相關，並以階層迴歸分析來驗證「動態能力」作為中介變項，對前因變項「社會資本」與結果變項「組織績效」之中介效果。問卷受訪對象是依據101年度訓練評鑑結果之受託辦理失業者職前訓練的單位，合計本研究計回收210份問卷，扣除缺漏嚴重等無效樣本10份，有效樣本數200份。
本研究結果發現，承訓單位的社會資本對動態能力具有顯著正向影響，其社會資本及動態能力對組織績效具有部分顯著影響，而動態能力對社會資本與組織績效之關係具中介效果。據此，本研究建議承訓單位重視技術性、信譽及制度等資產地位，以強化其動態彈性應變能力，並鼓勵訓練師資及相關行政人員在專業證照及職能上持續進修，營造組織學習文化，建構具密度及深度的社會關係網絡，輔以策略性的行動，以達成訓練績效。

關鍵字

動態能力 ； 社會資本 ； 失業者職前訓練 ； 組織績效

並列摘要

To expand the training categories, and respond to demand of industry manpower flexibly, government commissioned the private sector to conduct vocational training for the unemployed. The quality of outsourcing vocational training becomes more important. However, small and medium-scale associations have their inherent barriers and restrictions in equipment and teachers, and cannot be likened to the public vocational training centres. Observed in practice, training units use civil training resources embedded in the social network and their dynamic management capabilities, to meet business objectives and training performance at the same time.
The study is to explore that training units need to integrate and coordinate social relationships and resources dynamically and flexibly during the around 3-5 months training, such as planning different training courses, converting teachers in real time, and even monitoring the training quality and effect. For the performance of manpower training and development, dynamic strategic competence is clearly vital.
This study mainly discussed the mediating effect of dynamic capability on the relationship between social capital and the organization performance. This research takes private pre-service training units, which were evaluated in 2011 by government, as sampling main body. There are 210 responses and 10 of them are invalid.
We conclude that social capital has positive impact on dynamic capability, and both social capital and dynamic capability have partially effect on organization performance. Moreover, dynamic capability partially mediates on the relationship between social capital and organization performance.
Therefore, private pre-service training units are recommended to intensify their technical, credit and system assets, to strengthen the dynamic elastic strain, and to encourage their staffs’ on-job training, and further to build up a dense social network, with strategic action to achieve organization performance.

並列關鍵字

Dynamic Capability ； Social Capital ； Outsourcing Vocational Training ； Organization Performance

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