國小低年級學童參與學校課後照顧班家長滿意度之研究~以台中縣為例

Ａ Study of Parents'' Satisfaction to First and Second Grade After-School Child Care Service in Taichung County

林惠齡(Hui-Lin Lin)

指導教授 ： 孫扶志

朝陽科技大學/人文暨社會學院/幼兒保育系/碩士(2009年)

摘要

本研究主要在探討國小低年級學童參與學校課後照顧班家長滿意度之情形，以九十七學年度台中縣公立國小低年級學童家長為對象，採分層立意取樣，研究工具為「問卷調查」及「半結構式訪談」。
研究調查工具，乃自編「國小低年級學童參與學校課後照顧班家長滿意度之研究」問卷，分為「教學與輔導」、「環境與設備」、「師資安排」、「收費標準」等四個向度。共發出1029份問卷，回收有效問卷共計877份，有效回收率為94％。經平均數、標準差、t考驗及單因子變異數分析等統計方法進行資料分析。並抽取九位家長進行半結構式訪談。
本研究結果共獲致下列六項結論：
一、國小低年級家長對學童參與課後照顧班之滿意度大致良好。
二、國小低年級家長對學童參與課後照顧班之「整體滿意度」，會因為學校規模不同而有差異。
三、國小低年級家長對學童參與課後照顧班之「整體滿意度」，不會因學校地區不同而有差異。
四、國小低年級家長對學童參與課後照顧班之滿意度，在「教學與輔導」層面，「委託其他機構辦理」的高於「學校自辦」的學校。
五、國小低年級家長對學童參與課後照顧班之整體及各層面滿意度，不會因為家長年齡、性別、教育程度不同而有差異。
六、國小低年級家長對學童參與課後照顧班之整體及各層面滿意度，會因為家長身份別不同及補助方式不同而有差異。
最後，依據研究結果，針對參加課後照顧班之家長、教育行政主管機關及未來研究者，提出相關建議，期望對課後照顧未來發展有所助益。

關鍵字

家長滿意度 ； 課後照顧 ； 國小低年級

並列摘要

This study aimed to investigate parent satisfaction with after-school child care services for first and second grade students. The research subjects were the parents whose children were studying in the first and second grade of public elementary schools in Taichung County. Stratified purposive sampling method was adopted, and “questionnaire survey” and “semi-structured interviews” were used as the main research instruments.
The survey instrument was a self-developed “Questionnaire on Parent'' Satisfaction with Child Care Services for First and Second Grade Students in Elementary Schools”, which consisted of four dimensions, including “teaching and guidance”, “environment and facilities”, “teacher arrangement”, and “charge standard”. A total of 1029 questionnaires were distributed, and 877 of them were collected. The valid response rate was 94%. These data were later analyzed using mean, standard deviation, t-test, and one-way ANOVA. Further, a total of 9 parents were selected for semi-structured interviews.
Six conclusions were derived from the research findings:
1. Parents of first and second grade elementary school students were generally satisfied with after-school child care services.
2. The “overall satisfaction” of these parents with after-school child care services varied depending on school scale.
3. The “overall satisfaction” of these parents with after-school child care services did not vary by the region of the school.
4. In the aspect of “teaching and guidance”, schools which “commission an external institution to provide after-school child care” received a higher level of parent satisfaction than schools which “provide after-school child care on their own”.
5. The parent satisfaction with overall or any particular aspect of after-school child care services was not influenced by their age, gender, and education background.
6. The parent satisfaction with overall or any particular aspect of after-school child care services was influenced by their status and how they are subsidized.
Finally, based on the above results, suggestions were proposed for parents whose children participate in the after-school child care services, authority concerned, and future researchers, in hope of making some contribution to the future development of after-school child care.

並列關鍵字

after-school child care ； first and second grade of elementary school ； parent satisfaction

參考文獻

林璟斐（2004）。家長工作時間與學童課後托育需求彈性化之研究。臺灣大學國家發展研究所碩士論文，未出版，台北市。

李新民(2003b）。課後托育機構整合國小課程之初探。幼兒保育學刊，1，19-38。

郭生玉(1996）。心理與教育測驗。臺北：精華。

鄭芬蘭（2001）。課後托育學童快樂情緒模式之驗證。屏東師院學報，15，231-258。

馬祖琳、陳蓓薇、陳淑華、蘇怡萍、謝惠如（2000）。課後托育機構服務內容之個案研究。醫護科技學刊，2（1），1-11。