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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 137 ) 〈TOP〉
  1. 1.王伊竹(2009)。應用六標準差建構保險金融從業人員對核心能力
  2. 3.王曉娟(2010)。顧客對投資型保單滿意度與再購意願的探討。碩
  3. 7.吳繡竹(2009)。保險金融從業人員對服務品質績效評估之研究。
  4. 8.宋佩芬(2010)。應用績效評估矩陣方法探討學童學習成效。碩士
  5. 9.林素鈺(2004)。服務品質模式之演變。品質月刊。471,68-74。
Times Cited (5) 〈TOP〉
  1. 林佩君(2013)。企業客戶服務品質績效評估探討—以F 保險公司為例。朝陽科技大學財務金融系學位論文。2013。1-52。
  2. 簡于宸(2013)。應用績效評估矩陣探討企業經營績效之研究-以C保險公司為例。朝陽科技大學企業管理系學位論文。2013。1-69。
  3. 王思淳(2015)。應用SIPA方法探討企業併購後對客戶服務品質之績效—以A保險公司為例。朝陽科技大學財務金融系學位論文。2015。1-59。
  4. 鍾宜芳(2015)。應用六標準差改善流程檢視企業服務品質改善成效─以L保險公司為例。朝陽科技大學財務金融系學位論文。2015。1-60。
  5. 張耿榮(2016)。應用績效評估矩陣對學生品德提昇之研究 -以台中市私立明道中學為例。朝陽科技大學企業管理系學位論文。2016。1-55。
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