應用灰關聯方法建立科技產業訓練品質系統評估指標之研究-以A、B企業為例

張玉芬

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應用灰關聯方法建立科技產業訓練品質系統評估指標之研究-以A、B企業為例

The Study of Evaluation Indicators for Applying Grey Relational Method to Construct the Training Quality System -A and B Enterprise as Examples

張玉芬 , Masters　　Advisor：龔昶元;周中理　　

繁體中文

關鍵成功因素；台灣訓練品質系統；灰關聯分析法； Taiwan TrainQuali System ； Critical Success Factors ； Grey Relational Analysis

Abstract │ Reference (42) │ Times Cited (1) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

Facing a keen competitive environment of global market today, many enterprises realize that it is the human resources applying that play a key role in the organization development. Therefore, making an effective and systematic education and training has turned out to be one of the essential management policies for organization change. And besides training their workforces, enterprises still need a good audit method to ensure human resource quality. Noticing of this need, Taiwan’s Bureau of Employment and Vocational Training drafted a set of self-developed Taiwan TrainQuali System (TTQS) for monitoring training quality by reference of Swiss ISO 10015 standard, Investors In People (IIP) UK, as well as consulting the experts, scholars, field practitioners and international accreditation bodies, and the real challenges coming from the globalization of knowledge-based economic society.  
This study was focused on applying the Grey Relational Method to analyze and explore the evaluation indicators as case A and B  Company integrated with TTQS for education and training, hoping that the findings can be useful when companies introduction of TTQS in the future. The objectives of this study are as follow: (1) Exploring the critical success factors of execution validity when an enterprise introduction of TTQS, (2) Applying the Grey Relational Method to locate the critical success factors and weighing factors behind the enterprise introduction of TTQS, and (3) Building TTQS audit reference model for enterprises to proceed self evaluation according to their resources with an eye to enhancing their entire human resource.
The study process is distinguished into two phases. First stage is literature review and data collection and to explore the critical success factors and organize the questionnaires. Second stage is the empirical analysis phase: for the technology industry A and B Company''s operation management and personnel-related Surveying, and the result of surveying is using Grey Relational Analysis to study.
The results showed that the critical success factors found in the enterprise introduction of TTQS are significantly different in accordance with the industry characteristics and the size of the company. In the conclusion, the study comes out with some suggestions for case A and B Company respectively when introduced TTQS. It is hoped that the audit model, provided by this study, can be very useful for enterprises planning of investing in human resource business to conduct self evaluation, and used the resulting resolutions of this study to upgrade their entire human resource quality.

Reference ( 42 ) 〈TOP〉

10.吳瓊治(2008)，「如何運用ISO10015提升教育訓練品質」，品質月刊，44(3)，頁72~73
連結：
14.林文燦、孔慶瑜、林麗玲(2009)，”IIP、ISO10015與TTQS差異分析”，品質月刊，45卷，4期，頁52-56，4月
連結：
21.郭建良(2003)，「ISO 9001：2000品質管理系統之關鍵因素與組織績效關聯性之研究－以台灣南部製造業為例」，國立成功大學企業管理所，碩士論文
連結：
2.Chaang-Yung Kung, Tzung-Ming Yan, Chih-Cheng Huang (2007) “Applying GRM on the Decision Process of Service Quality in Medical Center”, ICIAS2007 (International conference on intelligent & advanced systems) Conference Proceedings, Kuala Lumpur, Malaysia, pp.1-4.
連結：
3.Chaang-Yung Kung, Chen-Kuo Lee, Chin-Ming Wang, Tzung-Ming Yan (2007) “Evaluation of Entry Mode of Overseas Investment Using Grey Relation Method”, Journal of Grey System, Vol.10, No.2, pp.97-104.
連結：

Times Cited (1) 〈TOP〉

葉偉弘(2013)。應用基因演算法及灰色理論於微針陣列製程最佳化之研究。臺北科技大學工業工程與管理系碩士班學位論文。2013。1-66。

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