護理人員之專業角色認同對其工作倦怠之相關研究－以情緒調節為中介變數

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護理人員之專業角色認同對其工作倦怠之相關研究－以情緒調節為中介變數

The Correlation Study of Professional Role Identity on Job Burnout among Nurses: Emotional Labor as intervening variable

李麗樺 , Masters　　Advisor：　　

繁體中文

專業角色認同；工作倦怠；情緒調節； Professional Role Identity ； Job Burnout ； Emotional Labor

Abstract │ Reference (403) │ Times Cited (1) │ Altmetrics

Abstract 〈TOP〉

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With the advancement of medical technology and the increasing complexity of the medical environment, nursing services have become more diversified. Nurses, who play multiple roles, are have identity problems of their professional role due to the fact that oftentimes they feel threatened professionally or even at times are downgraded in today’s medical environment. Nonetheless, it is absolutely required for nurses to have the ability and skills to manage and employ the right methods to deal with, control and express their emotions since these are the important elements that could affect the quality of the clinical care service they offer. During the process of regulating one’s emotional labor, some negative impacts are likely to occur, such as job burnout, which would bring about various kinds of impacts that are detrimental to organizations and individuals. As nurses provide long-term care to their patients, the quality of the services they offer would directly have an impact on the image of a hospital and even indirectly affect the operational development of a hospital.
Nurses are therefore used as research subjects in this study to examine the correlation between different variables relating emotional states and job performance. The main objective of this study is to discuss the correlation between the professional role identity and job burnout, and further adopt emotional labor mechanisms as an intervening variable to explore whether it has an intervening influence on professional roles identity and job burnout. This study uses structured questionnaire to conduct a purposive sample survey.
1035 questionnaires are sent out and 804 effective ones are collected with a response rate of 77.68%. The result of this study shows that there is a negative correlation between professional role identity and job burnout. Also, surface acting and deep acting are shown to have a partial intervening effect between professional role identity and job burnout. In essence, this study suggests the administrators of health institutions attach more importance to the promotion of nurses’ professional roles identity and encourage them employ deep acting rather than surface acting strategies to overcome their job burnout.

Reference ( 403 ) 〈TOP〉

邱皓政(2007)，斷裂時代中的量化研究：統計方法學的興起與未來，αβγ量化研究學刊，1(1)，1-34。
連結：
Abraham, R. (1998). Emotional dissonance in organizations: Antecedents, consequences, and moderators. Genetic, Social and General Psychology Monographs, 124(2), 229-246.
連結：
Ahola, K., Honkonen, T., Isometsa, E., Kalimo, R., Nykyri, E., Koskinen, S., Aromaa, A., & Lonnqvist, J. (2006). Burnout in the general population: results from the Finnish Health 2000 Study. Social Psychiatry and Psychiatric Epidemiology, 41(1), 11-17.
連結：
Aiken, H. L. (1990). Charting the future of hospital nursing. Image: Journal of Nursing Scholarship, 22(2),72-78.
連結：
Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital Nurse Staffing and Patient Mortality, Nurse Burnout, and Job Dissatisfaction. Journal of American Medicine Association, 288(16), 1987-1993.
連結：

Times Cited (1) 〈TOP〉

李安仁(2016)。為什麼台灣護理人員總是留不住?探討相對剝奪感與工作倦怠對離職傾向之影響。中原大學企業管理研究所學位論文。2016。1-80。

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