學校組織文化與辦學績效關聯性之探討-全面品質管理之觀點

A Study on The Relationship between Organizatioal Culture and School Effetiveness-from the Perspective of Total Quality Management

張可蓁(Ko-Chen Chang)

指導教授 ： 張少樑

亞洲大學/管理學院/經營管理學系碩士在職專班/博士(2011年)

摘要

近年來，學校引進全面品質管理來提昇學校教育品質，期能締造高績效的新氣象。不同的組織文化對全面品質管理的推動有不同的影響；教師工作滿意度也是影響教學品質的重要因素。本研究擬以全面品質管理之各向度，作為組織績效衡量標準，加入學校組織文化與教師工作滿意度等變項，探討不同文化下，推動與實施全面品質管理對學校組織績效達成的影響效果。
本研究採問卷調查法，以民國98及99年接受台南市教育局評鑑的20所國民中學為研究對象，針對各校教師進行抽樣，總計發出400份問卷，回收400份，其中有效問卷為321份。分析方法係採用驗證性因素分析及結構方程模式來檢測資料與模式間的適合度、測量問項與潛在因素間的相互關係以及各因素間直接與間接影響效果。本研究發現，學校組織文化對教師工作滿意有正向顯著影響，教師工作滿意對學校組織績效有正向顯著影響。本研究結果應能提供建議事項，作為台南市國民中學學校教育改革與學校經營發展之參考。

關鍵字

學校組織文化 ； 全面品質管理 ； 教師工作滿意度 ； 學校組織績效

並列摘要

In recent years, junior high schools have been introducing total quality management (TQM) to improve the quality of education in the hope of elevating school performance as a whole. While Different organizational cultures respond to TQM differently, teachers’ job satisfaction is also considered as an important factor that will influence teaching quality. By adopting widely-accepted criteria of TQM implementation as the measures of organizational effectiveness, this research is aming to explore the effects of organizational cultures and job satisfaction might have on the school performance.
The study objects were the 20 junior high schools which were under evaluation of Bureau of Education, Tainan City Government, in 2009 and 2010. 400 questionnaires were distributed to the teachers in those schools, among which 321 were valid. Confirmatory factor analysis (CFA) and structural equations modeling (SEM) were conducted to test the fitness of good among data and models, and to explore the direct as well as indirect effects among various latent variables. It was found that organizational culture indeed has a positive significant effect on teachers’ job satisfaction, and that teachers’ job satisfaction has a positive significant effect on organizational effectiveness. Implications and recommendations based upon the findings of this study were also made, which should be considered valuable to the education reform and organization development for secondary schools in Tainan City.

並列關鍵字

organizationl culture ； total quality management ； job satisfication ； organizational effectiveness

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