護理人員工作滿意度量表之信效度測試

The Reliability and Validity of the Nurses' Job Satisfaction Scale

蔡欣玲(Sing-Ling Tsai) ； 林小玲(Shir-Ling Lin)

《榮總護理》 18卷3期 (2001/09) Pp. 270-280

https://doi.org/10.6142/VGHN.18.3.270

摘要

重視工作滿意度之主要目的在提昇護理人員之工作士氣，有融洽、高昂的工作士氣，護理服務的熱忱得以提昇，而藉由護理人員表達的服務，得以擁有一定的品質。本研究目的爲建立中文版護理人員工作滿意度量表之信效度，期望由此結果發展測量護理人員工作滿意度之量表。研究對象以某醫學中心護理人員爲母群體，採分層系統抽樣方式，共抽取408位護理人員進行調查，回收完整有效問卷爲348份（佔85.3%）。研究工具爲護理人員工作滿意度量表。資料統計使用因素分析，研究結果得：護理人員工作滿意度量表，可萃取出五類因素，即「互動」、「專業的參與」、「工作酬勞」、「工作環境的掌握」、與「排班」等，共解釋57.93%之變異量。此研究結果可提供行政單位作爲施政之參考，並建議設法建立諮詢管道，以妥善發揮護理能力，激發成就感，增加滿意度，進而提昇照顧及服務品質，滿足顧客的希望。

關鍵字

護理工作滿意度 ； 因素分析

並列摘要

Understanding the nurses' job satisfaction is vital in the nursing profession. The purpose of this study is to build up a reliable and valid instrument to measure the job satisfaction among nurses in Taiwan. A stratified systematically method was used to randomly select 408 nurses from a medical center. 348 nurses were completed. A modified nurse' job satisfaction scale was used. Factor analysis was performed for data analysis. The important findings were as follows: Five factors were extracted and named from MMSS, including interaction, professional participation, extrinsic rewards, control over work environment and schedule arrangement. These factors accounted for 57.93% of the total variance. Results of this study provided a basis for monitoring nurses' job satisfaction, offering opportunities to increase their self-achievement and job satisfaction, then elevating the quality of care.

並列關鍵字

nurses' job satisfaction ； factor analysis