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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。



Data Source: Academic Citation Index (ACI)
As Taiwan's largest Citation Index, we currently have on record all Humanities, and Sociology journals that were published in Taiwan. The number of periodicals that are published on a regular basis total around 400 different types. If periodicals that were added to the collection but then halted are counted as well, the number of periodicals total over 500 types. Every year we announce the recorded periodicals' impact factor, etc. to the public, and allow scholars utilize our materials to carry out academic research for free.

Impact Factor: The statistic indicating the average number of times a journal's articles published in the past two years have been cited in the counting year.
Formula: (Number of cites in counting year to articles published in the span of two years ) ÷ (Number of articles published in the span of two years)
Example: The impact factor in 2010 (determined in 2011)
In 2009, Journal A published 15 articles, and these 15 articles were cited 20 times in 2010.
In 2008, Journal A published 16 articles, and these 16 articles were cited 30 times in 2010.
→ →2010's Impact Factor = (20+30) ÷ (15+16) = 1.61 =(20+30)÷(15+16)≒1.61


What is "Preprint"?

In order to provide readers the forefront academic information, after articles are accepted to publish in the journal, we publish them in network before they're printed. Those "on-line first articles" are called the "preprint articles". The preprint articles do not have volume No., page No., publication date, but can be identified by the DOI number. 「 」 Link to the latest version of the article.

How to cite Preprint Articles?

Please use the online publication date and the DOI number of the preprint article to cite the literature.

Cited example (may vary with different formats you cited):

Author name. Article name. Journal name. YYYY/MM/DD online publish in advance.

doi:DOI Number

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 85 ) 〈TOP〉
  1. 史習安、詹惠君、朱國明、黃俊英(2008)。以顧客關係管理觀點探討顧客保留之前因、中介與干擾模型研究。中山管理評論,16(1),119-14。
  2. 紀乃文、陳建丞(2011)。分店服務氣候、正向團隊情感氛圍、服務人員正向情緒表達與顧客購買決策關聯性之探討。組織與管理,4(1),129-162。
  3. 胡凱傑、劉敏熙、賀瑞梅(2012)。銀行業員工滿意度、服務導向組織公民行為與顧客忠誠度之關係─以財富管理部門為例。東吳經濟商學學報,79,45-79。
  4. 楊雪蘭、張寶蓮、張如惠(2006)。消費者對理財專員服務接觸與關係品質之認知─以銀行業為例。行銷評論,3(4),447-472。
  5. 練乃華、高淑鑾(2005)。服務業顧客知覺關係狀態與未來關係發展之研究。管理評論,24(4),127-143。
Times Cited ( 9 ) 〈TOP〉
  1. 陳小娟(2015)。情緒勞務對顧客滿意度之影響:探討顧客導向行為之中介角色。淡江大學企業管理學系碩士在職專班學位論文。2015。1-62。 
  2. 吳明純(2016)。高績效工作系統、服務氣候與服務績效關係之探討。中正大學勞工關係學研究所學位論文。2016。1-73。
  3. 陳志倫(2016)。情緒智商對顧客忠誠度之影響:以顧客導向行為為中介角色。淡江大學企業管理學系碩士在職專班學位論文。2016。1-63。
  4. 楊詠詠(2016)。高績效工作系統對服務導向組織公民行為之影響-以情感性承諾為中介效果。中正大學勞工關係學研究所學位論文。2016。1-80。
  5. 許智超(2016)。情緒勞務對客戶情感依附之影響:以關係品質為中介角色。淡江大學企業管理學系碩士在職專班學位論文。2016。1-85。
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