知識管理經驗談～從知易行難到知行合「易」

二十一世紀是知識經濟時代，浮現新的組織和管理思潮，知識成為企業競爭最重要的資本，其競爭最重要的決勝關鍵，已從過去的有形資產逐漸移轉到無形知識的建立及累積應用的能力。聯新國際醫療集團在2013年開始導入，期待藉由利用組織內的知識來創造新的企業價值，讓更多有價值的知識能夠傳承、分享及應用，達到個人快速學以致用的能力並運用到工作中產生附加價值，進而提升組織競爭力。因此我們以知識螺旋理論為推展基石，將個人的知識分享給團隊成員，團隊成員的知識分享給部門，部門的知識再回饋給人員。透過這種螺旋式的行為，不斷累積部門內的知識資產。於是在首次的傷口引流管管路照護知識運用推動上即獲得相當成功的經驗，這樣成果除顯現在照護品質提升及異常事件降低外，更讓同仁對隨之而來的工作及改變也越能迎刃而解。

關鍵字

知識管理；知識螺旋理論；知識分享；知識物件

並列摘要

The 21st century is the era of knowledge economy, and new trends in organization and management have emerged. Knowledge has become the most important capital for enterprise competition. The most important key to victory in competition has gradually shifted from the past tangible assets to the abilities on the establishments and accumulated applications of intangible knowledge. Landseed International Medical Group started to introduce it in 2013 and has looked forward to creating new corporate value by using the knowledge within the organization, so that more valuable knowledge can be passed on, shared and applied, so as to gain rapidly personal learning ability which can be used and applied to the work to generate added value, thereby to enhance the competitiveness of the organization. Therefore, our promotion cornerstone is based on the knowledge spiral theory that is an individual shares personal knowledge with team members, then the team members share their knowledge with the department, and then the department gives back the knowledge of the department to the personnel. Through this spiral behavior, the knowledge assets in the department are continuously accumulated. Therefore, we have obtained quite successful experience in the first-time application and promotion of the knowledge on wound drainage care. In addition to the improvement on the quality of care and the reduction of abnormal events, the results make colleagues more capable in dealing with the subsequent works and changes easily.