委外績效評選之多屬性決策：以德霖技術學院電腦教室為例

MADM Approach for Selecting the Consignment Performance with Cooperating the Information Service Company Case of Computer Room of De-Lin Institute of Technology

袁建中(Benjamin Yuan) ； 曾國雄(Gwo-Hshiung Tzeng) ； 康才華(Tsai-Hua Kang) ； 鄭建銓(Chin-Chuan Cheng)

《資訊管理學報》 12卷1期 (2005/01) Pp. 131-148

https://doi.org/10.6382/JIM.200501.0131

摘要

技職院校受到教育部的補助款逐漸減少，要提昇技職院校的發展，其解決之道端賴私人企業資源的引入。本文即是針對和立技職院校電腦室與資訊業者合作之系統績效；建立一完整、客觀的評選程序。內容包括績效評選指標的選取、利用AHP法求取指標的權重、加入模糊多屬性決策的觀念在進行系統間排序。本文以供給面、需求面與監督面三個方向來構建績效評選指標；應用AHP法收集決策群體的意見後，計算得到各指標的權重；結合模糊多屬性決策中優勢排序的方法－TOPSIS對各資訊業者系統進行評選與排序。本文以德霖技術學院為例，應用此評選程序進行系統問的排序。結果証明，此法適合解決和立技職院校電腦室與資訊業者合作績效評選的問題特性。

關鍵字

績效評選 ； 評選指標 ； 層級分析法 ； 多評準決策 ； 模糊多屬性決策

並列摘要

Owing to the government deficit, the Institutes of technology get less and less subsidies from the Ministry of the Education recently years. In order to enhance the development, the institute of technology tries to induce the outside resources. The best solution is to use the outsourcing system that the Institute cooperates with the information-service enterprises. First of the all, a performance method for evaluating process needs to be built. The paper focuses on the performance of the outsourcing systems, and tries to establish a whole, objective and easier evaluation process. It includes the selection of performance evaluation, the weight of indices by using the AHP method, and the priority ranking of all information-service enterprise systems according to the concept of fuzzy MADM. The paper will construct the hierarchical selecting structure of the performance evaluation indices in three aspects: the supply side (information-service company), the demand side (students) and the supervisory side (school policy), and try to select 12 evaluation indices in this structure. After pick up the opinions from the decision groups (the information-service company operators, the computer center operators, the institute of technology operators and students) by using the hierarchy concepts and eigenvector of the AHP method, calculate and obtain the weight of each indicator. Then, applying the outranking of fuzzy MADM-TOP SIS to select and rank the systems that the information-service enterprises provided with. Finally, it studies the case of DeLin Institute of Technology by the evaluation process established in this paper. It shows the simplification of the complexity of fuzzy application to institute of technology and information-service enterprise systems evaluation is more suited to the characteristics of these types of problems.

並列關鍵字

Performance Selection ； Selecting Indices ； Analytic Hierarchy Process AHP ； Multiple Criteria Decision Making ； Fuzzy Multiple Attribute Decision Making

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