Satisfaction of Nurse Aides with Pre-Job Training Programs

病患服務員對培訓課程之滿意度

林麗味(Li-Wei Lin) ； 葉淑惠(Shu-Hui Yeh) ； 楊麗珠(Li-Chu Yang) ； 楊麗玉(Li-Yu Yang) ； 曾錦花(Chin-Hua Tseng) ； 葉明莉(Min-Li Yeh)

《The Journal of Nursing Research》 11卷2期 (2003/06) Pp. 101-108

摘要

病患服務員是長期照護機構中重要的照護人力，而病患服務員的服務品質直接影響殘病老人的照護品質，其所接受的培訓課程又直接影響提供的品質，然綜觀國內對於病患服務員的培訓課程及其滿意度的研究相當有限，因此，本研究的目的針對病患服務員的培訓課程及培訓滿意度深入的探討。研究結果，受訪的病患服務員對於講員及課程運用的滿意度最高；而培訓課程的費用、學員人數及臨床的實習時數的滿意度較低。同時也指出其理想中提供課程及實習的機構。盼經由此研究結果能提供產、官、學者將來設計更合宜的病患服務員培訓課程，以提升國內長其照護的品質。

關鍵字

病患服務員 ； 培訓課程 ； 滿意度

並列摘要

Services provided by nurse aides (NAs) directly influence quality of care. Consequently, NA training programs are critical in providing the qualified personnel who carry the bulk of the workload in long-term care facilities. Because studies related to NA pre-job training pro grams and student satisfaction are limited, we examined NA pre-j ob training pro grams and student sat is faction in Taiwan. The highest sat is faction 1evels were with lecturers and clinical applications. The lowest satisfaction levels were with tuition, class size and practice hours. General hospitals and nursing homes were the preferred sites for providing lectures and clinical practice instruction. The results of this study pro vide government departments and health care professionals data pertinent to designing more effective NA training programs.

並列關鍵字

nurse aides ； training program ； satisfaction

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