組織公正對動機與信任及組織公民行為之影響

The Effect of Organizational Justice on Motives, Trust and Organizational Citizenship Behavior

林鉦棽 ； 陳心怡

《亞太經濟管理評論》 9卷2期 (2006/03) Pp. 23-41

https://doi.org/10.30087/APEMR.200603.0002

摘要

組識公民行為已經成為組織行為學中之重要主題，許多研究認為在組識當中，員工若能自發性的為組織做更多貢獻，將會為組織長期帶來更高的績效。但是並不是所有的組織公民行為都是值得被鼓勵的。因此本研究以動機觀點檢視組織公民行為是否真的是利他行為表現，或者某些組識公民行為背後僅是想要達成利己的目標而已。本研究探用問卷法收集資料，採取配對式問卷，由員工填答自評問卷，主管填答他評問卷，共發出447份問卷，有效回收樣本368份。在分析方法上採用層級迴歸分析法進行各變數間關係探討。經由統計研究結果發現組織公正對組織公民行為有正向的影響；此外，組織公正透過印象管理的中介作用，間接影響組織公民行為。本研究於最後將依研究結果作一討論，並分析其在實務上與理論上的意涵，以期能有效提供業界在推行之參考。

關鍵字

組織公正 ； 組織關懷 ； 印象管理 ； 信任 ； 組織公民行為

並列摘要

Organizational citizenship behavior has become the popular topic in the studies of the organizational behavior. Many studies believed that active contributions from employees will bring the institution higher and better effectiveness in the long run. Nevertheless, maybe not all of the organizational citizenship behaviors are deserved to be encouraged. This study tries to explore the motives of organizational citizenship behaviors, in order to understand whether organizational citizenship behaviors are altruistic behaviors or self-interest behaviors.
Data are dyad-approach collected from 368 employees and supervisors by the questionnaire. This study utilized the hierarchical regression analysis method to analyze the relationship of every variable. The present investigation finds organizational justice has positive effect on the organizational citizenship behavior. Continuance organizational justice through the mediating effect of impression management has partly influences on the organizational citizenship behavior. Based on the results generated, there are some implications and suggestions will be offered for practices and academic field.

並列關鍵字

Organizational Justice ； Organizational Concern ； Impression Management ； Trust ； Organizational Citizenship Behavior

參考文獻

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