運用模糊層級分析法於安寧團隊壓力源之探討

Applying Fuzzy AHP Method to Explore the Sources of Work Stress for Hospice Medical Team Members

張群昌(Chun-Chang Chang) ； 黃志強(Chih-Chiang Hwang) ； 張秉庠(Bing-Xiang Chang) ； 蔡依蓉(Yi-Jnug Tsai)

《安寧療護雜誌》 15卷2期 (2010/07) Pp. 171-186

https://doi.org/10.6537/TJHPC.2010.15(2).3

摘要

本研究旨在運用模糊層級分析法探討安寧病房團隊的壓力源，經由兩兩比對方式找出最主要的壓力源項目，協助管理者作爲改善壓力源的優先順序，進而使醫療品質提升。本研究執行專家問卷，自2008年9月至2008年12月間，以高雄地區三家醫院的安寧團隊人員爲研究對象進行問卷發放，其問卷內容合計24個項目，有效樣本爲10份。研究結果顯示，安寧團隊壓力源主要來自於照顧壓力與人際關係這兩個構面，經由權重排序後發現，主要前五項壓力源項目依序爲：覺得病人是依賴我的、同事間關係疏離沒有凝聚力、覺得病人期待被治癒、同事間難相處、與期待能滿足病人的要求。

關鍵字

安寧療護 ； 模糊層級分析法 ； 壓力源

並列摘要

The purpose of this study is to examine the main sources of work stress for hospice medical team members by utilizing a questionnaire designed based on Fuzzy Analytic Hierarchy Process. The 10 participants were recruited from hospice nursing members who have been working at 3 different hospitals in Kaohsiung, from September to December 2008. After prioritizing the sources of work stress for a variety of dimensions, this study proposes top five most emphasized including: feeling a patient is always dependent upon them, the team has no cohesiveness, feeling a patient expects to be cured, difficulty in working with a particular member (or members) on the unit, and feeling inadequately prepared to satisfy the needs of a patient.

並列關鍵字

Hospice ； Fuzzy AHP ； Stressors