心理賦能與組織公民行為之研究

Psychological Empowerment and Organizational Citizenship Behavior

楊濱燦(Bin-Tsann Yang) ； 翁婉玉(Wan-Yu Weng)

《興國學報》 7期 (2007/01) Pp. 301-320

https://doi.org/10.29950/JHKUM.200701.0020

摘要

在競爭激烈的經營環境中，管理者如何對部屬有效賦能，在近年來已被研究學者與實務界所重視，且認為賦能能對員工與主管帶來雙贏的局面。而除了主管是否展現出賦能的行為之外，員工所感受到的賦能程度，是賦能成功與否的關鍵因素。為擴展心理賦能之知識領域，本研究以心理賦能為自變項，探討其與組織公民行為間之關係。在研究對象上，係以台北縣市銀行業之行員與其直屬主管為對象進行問卷發放，共回收367份有效配對問卷。而透過線性結構模式的檢定與分析結果顯示，員工的心理賦能各構面（意義、能力、自我決策和影響）與組織公民行為各構面（認同組織、協助同事、不生事爭利、公私分明、敬業行為與自我充實）之間，具有不同的關係型式。

關鍵字

心理賦能 ； 組織公民行為 ； 線性結構關係模式

並列摘要

Empowerment in the workplace has received increased attentions from scholars and practitioners in the competitive environment. However, psychological empowerment is a more effective way rather than the specific management practices intended to ”empower” employees to create competitive advantage. For expanding the epistemic sphere on psychological empowerment, this research tests the relationship between psychological empowerment and organizational citizenship behavior. The research sample includes domestic public and private bank employees and their supervisors. 367 matched questionnaires were obtained. The results of LISREL analysis showed that the relationship among different dimensions of psychological empowerment and the dimensions of organizational citizenship behavior are related differently.

並列關鍵字

Psychological Empowerment ； Organizational Citizenship Behavior ； LISREL

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