策略性人力資源管理與組織文化對組織公民行為的影響之研究

An Examination of the Effects of Strategic Human-Resource Management and Organizational Citizenship Behavior

林鉦棽(Chen-Cheng Lin) ； 謝瑜玲(Yu-Lin Hsieh)

《人文暨社會科學期刊》 3卷1期 (2007/06) Pp. 1-15

https://doi.org/10.7118/JHSS.200706.0001

摘要

由過去的研究顯示，組織公民行為對組織整體之運作成效有助益，當員工願自發性地表現出組織公民行為，不但能彌補組織制度設計的不周全，也能更有效達成組織的目標。然而，目前並無研究說明採取承諾-控制人力資源系統中何種管理方式，或在集體人員－個體競爭文化中如何取向，更能激發組織成員表現出組織公民行為。因此本研究之目的，在探討人力資源管理系統、組織文化取向對組織公民行為之影響。同時，也欲釐清工作感受如何中介影響組織成員的組織公民行為表現。本研究是透過便利抽樣的方式，以台灣南部的製造業為調查對象，有效回收問卷為37家公司共433份問卷，有效回收率為77.74%。資料分析結果發現，組織採用兼顧員工心理層面的承諾型人力資源系統管理，組織成員會因為獲得正面的工作感受而激發表現組織公民行為的意願。型塑集體人員取向文化，以組織整體的目標及共同利益為一致信念，組織成員也會感受與組織互利共生的依存關係，在組織中展現利他、利社會的組織公民行為。

關鍵字

人力資源管理 ； 組織文化 ； 組織公民行為 ； 工作感受

並列摘要

Previous studies have shown that organization citizenship behavior is beneficial to the operating effectiveness of an entire organization. When the employees voluntarily exhibit organization citizenship behavior, not only can an incomplete structural design of an organization be supplemented but also organizational objectives more effectively achieved. However, no study has been conducted to explain methods for inspiring members of organizations to exhibit organization citizenship behavior, techniques for implementing committing-controlling management styles in human-resource systems, nor the most effective position to be taken in a collective-members/individual-competitive culture. Thus, this study sought to explore the effects of a human-resource management system and an organizational-culture position on organization citizenship behavior. Concurrently, how perception of work moderates members of an organization in their organization citizenship behavior should also be clarified. By using a convenient sampling method, the subjects for this survey were selected from the manufacturing industry in southern Taiwan. At an effective response rate of 77.74%, 433 valid questionnaires were returned from 37 companies. The results of the data analysis revealed that when organizations apply a committing style to human-resource system management, one that considers the mental condition of the employees, members of the organizations are inspired by their perceived positive feelings toward work and willing to exhibit organization citizenship behavior. In a cultural style devoted to collectivization, with a holistic organizational objective and common interest as their consistent beliefs, employees will also perceive their interdependent relationships therein, thus exhibiting an organization citizenship behavior benefiting others and society.

並列關鍵字

human-resource management ； organizational culture ； organizational citizenship behavior ； perception of work

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