慢性病患者對醫療院所之滿意度評量

高美英; 呂碧鴻

doi:10.7023/TJFM.200012.0212

3.237.205.144，Hello！

Close
Search Quick Search Advanced Search Publication Search	Personal Service Member Login Searching History Use Bonus Card SYMSKAN
Browse Browse by University of Graduate Thesis Browse by Pinyin of Graduate Thesis Browse by Conference Proceedings Topic Browse by Conference Proceedings Publisher Browse by Pinyin of Conference Proceedings Browse by eBook Category Browse by eBook Topic Browse by eBook Publisher
Customer Services Authorize Airiti Recommend a Journal

Search Symbol (Half-width)	Description of Search Symbols
Space	"AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " )	Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" ： " image process "
?	Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
*	Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )
AND、OR、NOT	Boolean logic combinations of key words is a skill used to expand or refine search parameters. (1) AND (1) AND: Refines search parameters (2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters

DOI stands for Digital Object Identifier （ D igital O bject I dentifier ） ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「http://dx.doi.org/」「 http://dx.doi.org/ 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: http://dx.doi.org/ 10.5297/ser.1201.002 。
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI Registration （ doi.airiti.com ）。

ACI:

Data Source: Academic Citation Index (ACI)
As Taiwan's largest Citation Index, we currently have on record all Humanities, and Sociology journals that were published in Taiwan. The number of periodicals that are published on a regular basis total around 400 different types. If periodicals that were added to the collection but then halted are counted as well, the number of periodicals total over 500 types. Every year we announce the recorded periodicals' impact factor, etc. to the public, and allow scholars utilize our materials to carry out academic research for free.

Impact Factor: The statistic indicating the average number of times a journal's articles published in the past two years have been cited in the counting year.
Formula: (Number of cites in counting year to articles published in the span of two years ) ÷ (Number of articles published in the span of two years)
Example: The impact factor in 2010 (determined in 2011)
In 2009, Journal A published 15 articles, and these 15 articles were cited 20 times in 2010.
In 2008, Journal A published 16 articles, and these 16 articles were cited 30 times in 2010.
→ →2010's Impact Factor = (20+30) ÷ (15+16) = 1.61 =（20+30）÷（15+16）≒1.61

What is "Preprint"?

In order to provide readers the forefront academic information, after articles are accepted to publish in the journal, we publish them in network before they're printed. Those "on-line first articles" are called the "preprint articles". The preprint articles do not have volume No., page No., publication date, but can be identified by the DOI number. 「 http://dx.doi.org/ 」 Link to the latest version of the article.

How to cite Preprint Articles?

Please use the online publication date and the DOI number of the preprint article to cite the literature.

Cited example (may vary with different formats you cited):

Author name. Article name. Journal name. YYYY/MM/DD online publish in advance.

doi:DOI Number

Data Source

P212 - 225

Health & Medical Care > Social Medicine

DOI： 10.7023/TJFM

My Subscriptions

Bibliography Management Tool

Related Links

Report an Issue

Purchase Single Articles

Download PDF

慢性病患者對醫療院所之滿意度評量

The Satisfaction of Medical Services on Hospital among Patients with Chronic Illness

高美英(Meei-Ying Kao) ；呂碧鴻(Bee-Horng Lue)

台灣家庭醫學雜誌； 10卷4期 (2000 / 12 / 01) ， P212 - 225

繁體中文 DOI： 10.7023/TJFM.200012.0212

patient satisfaction ； medical care ； chronic illness

Abstract │ Times Cited (19) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

Patient satisfaction is an important indicator of medical quality. In order to improve the quality of medical service for patients with chronic illness, it is essential to understand their medical needs and how much satisfactory they are after they have received the medical service provided. The purpose of this study is to examine the quality of medical service for chronic illness provided by various medical institutions and the patients’ expectation toward the provided medical care from their own experience when treated at these medical institutions. 
This study employed purposive sampling methods sampling the outpatients who had visited the physicians either at the family medicine or the internal medicine departments in three different levels of medical institutions, i.e., medical center, regional hospital and community clinic. To collect data, face-to-face interview was used in this study. The content of questionnaire included demographic information of respondents, personal medical history, and patient’s satisfaction. Both the open-ended and close-ended questions were included in the questionnaire. 
The results revealed that most of the patients gave pretty positive rating to medical service they had received. It was the level of medical institution that differentiated the patient’s satisfaction rather than the specialty the physician belonged. The most dissatisfaction item to those medical center and regional was the time of lengthy waiting, and for community clinic was lack of the necessary medical equipment. 
In summary, if the number of outpatients could be greatly reduced, the time of lengthy waiting will be shortened, the procedures of medical service involved which includes the medical examination, the payments for the treatment and the waiting at the in-house pharmacy, will be improved; and the loading of medical workers will be reduced. The study suggested that if these matters could be better addressed, the quality of the medical service would be improved, which in-turn would result in higher level of patients satisfaction toward the medical service.

Times Cited ( 19 ) 〈TOP〉

Altmetrics

〈TOP〉

E-mail ：

When an article is available to download, a notice will be sent to your mailbox address.

E-mail ：