家庭對工作衝突、職場歡樂體驗與工作滿意度關係之研究

本研究主要目的為探討國際觀光旅館員工之家庭對工作衝突、職場歡樂體驗與工作滿意度三者之間的關係，並探討職場歡樂體驗對家庭對工作衝突與工作滿意度的幹擾效果。本研究是以台灣27家國際觀光旅館員工為主要研究對象，調查期間為2014年2月至3月。採取單位大小不等的二階段（地區）抽樣集群方式抽取樣本並使用結構式問卷進行調查，總計回收463份，刪除無效及資料不完整問卷13份，實際回收450份。本研究隨後將調查資料進行相關分析及階層迴歸分析。結果顯示「工作對家庭衝突」對「工作滿意度」有顯著正向顯影響，「職場歡樂體驗」對「工作滿意度」有顯著正向影響，但職場歡樂體驗對工作對家庭衝突與工作滿意度的關係無顯著幹擾效果，亦即職場歡樂體驗並未能顯著地降低工作對家庭衝突對工作滿意度之影響。本研究結果可提供日後學者及業界研究參考及管理之實務運用。

關鍵字

家庭對工作衝突；職場歡樂體驗；工作滿意度；國際觀光旅館

並列摘要

This study is to investigate the relationships among work-to-family conflict, experienced fun in workplace and job satisfaction in the international tourist hotels. Furthermore, moderating effect of experienced fun in workplace on the relationship between work-to-family conflict and job satisfaction is also examined in this study. Employees of 27 international tourist hotels in Taiwan were surveyed. Data was collected from February to March 2014. A structural questionnaire was used to collect data. A two-step unequal unit cluster sampling and face-to-face interview was conducted in this study. The procedure resulted in interviewing 463 employees. Thirteen invalid questionnaires were excluded resulting in 450 usable responses. Subsequently, correlation analysis and hierarchical regression analysis were employed in this study. The results of this study indicate that work-to-family conflict has significantly negative effect on job satisfaction and experienced fun in workplace has significantly positive effect on job satisfaction. The results show that experienced fun in workplace has no significant moderating effect on the relationship between work-to-family conflict and job satisfaction. It means that experienced fun in workplace cannot significantly reduce the effect of work-to-family conflict on job satisfaction. The results may provide some useful information for further researchers and provide some implications for management references.