- 期刊
- OpenAccess
Knowledge Management and Technology in Shahid Rajaei Trading Port
並列摘要
For most organizations, knowledge management is a process which aims at replacing conventional business processes. The dilemma is that for most of them, these processes that KM aims at computerizing do not exist. What many fail to comprehend is that knowledge management is more of a business practice than a product. The aim of this study is to examine the place of people and technology in the context of knowledge management. Based on the emerging concept of intellectual capitals where knowledge is perceived as part of the property of a firm, this study will seek to foster an understanding of knowledge management and determine the validity of the notion that knowledge management can replace human intellectuals in organizations. In conducting the study, a qualitative approach was adopted. Data was obtained from both secondary and primary sources. The primary data collection process was undertaken at Rajaei port which is based in the Islamic republic of Iran. The results were subsequently analyzed. For purposes of standardizing the results to make them suitable for comparison, the average auto sum formula was adopted. The results revealed a consistency with much of the literature on the subject to the effect that human resources are the key success factors in the implementation of knowledge management. Knowledge management is not a process for replacing human labour; on the contrary it is dependent on the knowledge residing in people minds. Recommendations were made that Rajaei port managers should begin by creating suitable environments for people to share their tacit knowledge. Further, that they should encourage a knowledge sharing culture in their organization as sustainable knowledge management is more dependent on the ability of employees to share each other's knowledge than on complex technology.