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縮短門診電腦斷層病患候檢時間(醫療品質改善計畫研究報告)

Shortening the Waiting Time of Patients for CT Scan Study (Healthcare Quality Improvement Plan)

摘要


由於電腦斷層的檢查量有逐年攀高的趨勢,本院在2008 年電腦斷層年檢查量為61578人次,其中門診年檢查量佔了36563 人次,每日門診檢查量約為128 人次左右,平均每人的候檢時間約為89 分鐘,常有受檢者抱怨等候的時間太長,故本部自2009 年1 月起為縮短電腦斷層病患候檢時間而成立了品管圈小組執行醫療品質改善計劃,把有可能造成電腦斷層受檢者候檢時間延長的原因做分析探討並找出最有效的解決方法,並藉由此改善計畫讓每位受檢者的平均候檢時間縮短了18 分鐘,進步率為20.2%。

關鍵字

電腦斷層 品管圈 改善計劃

並列摘要


The use of computed tomography has been increasing over the years. In 2008, this hospital’s frequency of annual computed tomography use was 61,578. The outpatient clinic’s frequency of annual computed tomography was 36,563. As for the daily clinic’s frequency, it was about 128. The average waiting time for each individual was about 89 minutes. Hence, often there were patients who complained that the waiting time was too long. Since January of 2009, in order to shorten the patients’ waiting time of computed tomography, this hospital established the Quality Control Circle Group to execute the healthcare quality improvement plan. Possible reasons for prolonging the patient’s waiting time of computed tomography would be analyzed, and the most effective solutions were proposed. Through this improvement plan, the average waiting time for each individual has been shortened by 18 minutes, and the improvement rate was 20.2%.

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