- 學位論文
情緒勒索的概念探討與釐清-來自企業組織的證據
The Investigation and the Clarification of Emotion Blackmail- An Evidence from the Business Organization
摘要
情緒勒索是華人生活當中常發生的行為，但在過去研究中卻未對情緒勒索概念有相關的論述，甚至對於情緒勒索的存在多解釋成負面情緒及具有宰制力的行為。一般而言，情緒勒索並非單純是負面情緒及宰制力，情緒勒索可以由勒索行為、互動關係、及情緒反應三者來釐清。本研究嘗試研究企業組織中的情緒勒索，採取質性研究途徑，訪問十七位俱一年以上工作經驗的業界人士，深入探討成員在企業組織內所面對的情緒勒索內涵、原因，及其事後的情緒反應。本研究採主題式分析後歸納以下發現：情緒勒索是組織中常見的的互動事件，主要是因為其與勒索者的關係親疏及權力不平衡，令被勒索者無力反抗，進而造成深刻的情緒反應。即當勒索者施行勒索行為，被勒索者會因為彼此的關係較親密而未反抗，進而產生無力感，造成心有芥蒂情緒反應；或是被勒索者因迫於勒索者的權力，畏懼或無力反抗，進而產生恐懼或無力感，造成忿忿不平的負面情緒。最後本研究更發現組織成員會嘗試調節情緒勒索而產生的負面情緒，以利其取得情緒平衡。
並列摘要
Emotional blackmail, is a common behavior in Chinese society, it has the relevant discussion, emotional blackmail is regarded as the negative emotion outcomes and seizure behaviors caused by interpersonal behaviors. In this study, I clarify the content of Emotional blackmail, it could be viewed as a interactive process including blackmail behaviors, relationship, and emotional reaction. This study attempts to research the Emotional blackmail the organization field through a qualitative research methods, interviews seventeen members with more than 1 year- work experience to capture their experience concerning Emotional blackmail behaviors and their emotional responses of that. After the analysis of the theme of the following analysis: Emotional blackmail is an unforgettable event by blackmailee. Mainly because close relationships and power imbalances make the blackmailee feel powerless and difficult to resist. Moreover, members of the organization will have emotional adjustments due to emotional extortion. When the blackmailer performs the blackmail behavior, the blackmailee does not resist because of the relationship with each other, it would easily trigger the emerging of personal grudge toward the blackmailer. When the blackmailer performs the blackmail behavior, the blackmailee does not resist because of the imbalance power between them, it might trigger blackmailee powerless and angry emotion.