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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )
AND、OR、NOT

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters

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DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「http://dx.doi.org/」 「 http://dx.doi.org/ 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: http://dx.doi.org/ 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI Registrationdoi.airiti.com ) 。

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ACI:

Data Source: Academic Citation Index (ACI)
As Taiwan's largest Citation Index, we currently have on record all Humanities, and Sociology journals that were published in Taiwan. The number of periodicals that are published on a regular basis total around 400 different types. If periodicals that were added to the collection but then halted are counted as well, the number of periodicals total over 500 types. Every year we announce the recorded periodicals' impact factor, etc. to the public, and allow scholars utilize our materials to carry out academic research for free.

Impact Factor: The statistic indicating the average number of times a journal's articles published in the past two years have been cited in the counting year.
Formula: (Number of cites in counting year to articles published in the span of two years ) ÷ (Number of articles published in the span of two years)
Example: The impact factor in 2010 (determined in 2011)
In 2009, Journal A published 15 articles, and these 15 articles were cited 20 times in 2010.
In 2008, Journal A published 16 articles, and these 16 articles were cited 30 times in 2010.
→ →2010's Impact Factor = (20+30) ÷ (15+16) = 1.61 =(20+30)÷(15+16)≒1.61

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What is "Preprint"?

In order to provide readers the forefront academic information, after articles are accepted to publish in the journal, we publish them in network before they're printed. Those "on-line first articles" are called the "preprint articles". The preprint articles do not have volume No., page No., publication date, but can be identified by the DOI number. 「 http://dx.doi.org/ 」 Link to the latest version of the article.

How to cite Preprint Articles?

Please use the online publication date and the DOI number of the preprint article to cite the literature.

Cited example (may vary with different formats you cited):

Author name. Article name. Journal name. YYYY/MM/DD online publish in advance.

doi:DOI Number

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Abstract

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Chinese/English Abstract :

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Times Cited :

中華顧客滿意學會 Publishing 』

3卷2期
Total1Pages
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1

航空業促銷方案對顧客利益與顧客行為關聯性之研究

謝依靜(Yi-Ching Hsieh)邱瓊惠(Chiung-Huei Chiu)

促銷顧客利益關係導向Sales PromotionCustomer BenefitsRelational Orientations

10.30066/JCS.200709.0001 DOI

Abstract | Reference(59) | Times Cited(3) Download Download PDF Add to Cart Add to Cart Track Track

2

溝通與信任對更換夥伴、未來繼續合作與策略性整合的影響

丁學勤(Shueh-Chin Ting)

關係行銷關係績效零售商關係取向Relationship MarketingRelationship PerformanceRetailers' Relationship Orientation

10.30066/JCS.200709.0002 DOI

Abstract | Reference(33) | Times Cited(11) Download Download PDF Add to Cart Add to Cart Track Track

3

體驗行銷、顧客滿意度與顧客忠誠度關係之研究-以大台北地區連鎖咖啡店為例

林陽助(Yang-Chu Lin)林秀貞(Hsin-Chen Lin)李宜致(Yi-Chih Lee)

體驗行銷顧客滿意度顧客忠誠度Experiential MarketingCustomer SatisfactionCustomer Loyalty

10.30066/JCS.200709.0003 DOI

Abstract | Reference(52) | Times Cited(55) Download Download PDF Add to Cart Add to Cart Track Track

4

以服務利潤鏈觀點探討顧客忠誠度之建立-以本國銀行為例

祝道松(Dauw-Song Zhu)洪晨桓(Chen-Huan Hong)陳怡安(Yi-An Chen)

內部服務品質員工滿意度員工忠誠度外部服務品質顧客滿意度顧客忠誠度Internal Service QualityEmployee SatisfactionEmployee LoyaltyExternal Service QualityCustomer SatisfactionCustomer loyalty

10.30066/JCS.200709.0004 DOI

Abstract | Reference(41) | Times Cited(4) Download Download PDF Add to Cart Add to Cart Track Track

5

應用結構方程模式探討不同性質員工服務品質對顧客滿意之影響-兼論影響服務品質之動因

王文英(Wen-Ying Wang)張清福(Ching-Fu Chang)

服務品質顧客滿意服務專員技術人員員工能力Service QualityCustomer SatisfactionService PersonnelTechnical PersonnelEmployee Capability

10.30066/JCS.200709.0005 DOI

Abstract | Reference(80) | Times Cited(7) Download Download PDF Add to Cart Add to Cart Track Track

6

應用離散型順序反應值資料轉換法探討空運旅客對科技型服務接觸滿意度之研究

楊政樺(Cheng-Hua Yang)

自助服務科技排序機率值轉換法排序邏輯值轉換法Self-Service TechnologiesOrdered Probit Data Transformed MethodOrdered Logit Data Transformed Method

10.30066/JCS.200709.0006 DOI

Abstract | Reference(57) | Times Cited(3) Download Download PDF Add to Cart Add to Cart Track Track

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