Provision of customer-oriented online services has become an important issue to public sector in current development of ICTs and internet. As we know, the advent of a new age is always along with a great deal of dilemmas. In view of this, we discuss two issues in this article: (1) the current status and the challenges in promoting one stop government; (2) the introduction of an analytic model for opening electronic gateways, which was developed by Prado and his colleages in 2002..