「標竿學習法」之研究－政府再造的新策略

The Study of Benchmarking-A New Strategy for Reinventing Government

劉祥得(Hsiang-Te Liu)

《中國行政評論》 9卷2期 (2000/03) Pp. 91-134

https://doi.org/10.6635/cpar.2000.9(2).05

摘要

我國政府於民國87年開始，陸續規劃「政府再造」相關事宜，並開始執行政府再造方案，惟大部分的方案執行成效似乎不盡理想，既無法改善既有的諸多行政問題，亦無法創造另一個行政改革新局。作者認為東、西行政文化差異頗大，不假思索地引進「新政府運動」觀念及作法，終究難逃改革失敗的命運。本文提出「標竿學習法」（benchmarking）作為我國政府再造之新策略，希望藉「標竿學習」的行動取向作法，聯結行政改革理論與實務的差距，並克服我國行政文化上的諸多行政改革阻力。

關鍵字

標竿學習 ； 政府再造 ； 行政改革 ； 策略

並列摘要

Government action aimed at establishing a planned process for “Reinventing Government” in Taiwan, has been apparent ever since 1998, and many projects have already gone through the various stages of formulation, authorization and implementation. It is, however, clear that the accomplishment of “Reinventing Government” has not been an altogether satisfactory process from the perspective of Taiwan citizens. There has been a failure to solve the administrative problems that have existed for so long, and clearly, the opportunity to undertake successful administrative reform has been squandered. The problem lies in the government’s attempts at importing the sort of ‘reinventing’ strategies used by the west, since the administrative and bureaucratic cultural gap between western and eastern nations is just too great to make these projects viable. Copying another nation’s experiences in reinventing government without having any form of deliberation, is unlikely to lead to success, thus this article recommends that the government of Taiwan should adopt a “benchmarking” strategy in order to adapt its approach to “Reinventing Government” strategies. The “action” orientation of benchmarking can help to solve all the problems caused by the administrative and bureaucratic cultural gap, and dispose of the obstacles which hinder current administrative reform.

並列關鍵字

benchmarking ； reinventing government ； administrative reform ； strategy