復健物理治療心智負荷研究

由於全民健康保險的實施與醫療產業的快速成長，醫院為了加強競爭優勢，同時必須提高醫療品質，也得提升服務效率，逐漸轉向以病患為優先的顧客導向關係，以吸引患者到院就醫。在醫院營運績效與品質控制上，除了醫療能力與專業的醫療團隊配合外，醫院管理的規劃能力與資源使用效率更是重要。本研究使用任務分析了解物理治療設備操作步驟，再應用McCracken-Aldrich technique心智負荷需求評估技術，分析物理治療師於操作治療設備時的心智負荷需求，並以NASA-TLX問卷訪問17位物理治療師進行相關性分析，結果顯示，的任務注意力資源耗用高低情形是可以用來解釋並預測物理治療師對於該任務之心智負荷高低的，最後希望能作為往後改善復健治療室任務作業程序的參考。

關鍵字

物理治療；心智負荷； NASA-TLX ； McCracken-Aldrich technique

並列摘要

Health care industries have become an increasingly critical sector for most developed countries, and Taiwan is no exception. After the implementation of National Health Insurance program, the tightly regulated health care funding approach requires hospitals and physicians to find effective ways to utilize resources. The competition among hospitals to attract patients has pushed them to provide a medical service with higher quality and more customer-oriented operation. In order to achieve better management performance while maintaining adequate quality of care, the coordination between various medical professionals and the management team is the key. In this study , the task analysis was used to understand the operation steps of specific physical therapies. Second, the McCracken-Aldrich technique was applied to assign ratings of mental workload demanded for performing each step of the therapies. Finally, the assigned ratings were verified by the analysis of correlation with the answers of the NASA-TLX questionnaire collected from seventeen physical therapists at the rehabilitation department. Results showed that the levels of attention resource consumption used in the McCracken-Aldrich technique can effectively explain and predict the mental workloads of physical therapists when they performed operation steps at the rehabilitation department. The findings should be able to provide a foundation for the improvement of therapist-machine interactions at the rehabilitation department task procedures.

並列關鍵字

Physical Therapy ； Mental Workload ； NASA-TLX ； McCracken-Aldrich technique

參考文獻

[20]顏維成,龍門核電廠運轉員心智負荷衡量方法之探討，碩士論文，國立台北科技大學工業工程與管理研究所, 台北, 2010。

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[3]Tsang, P. S. and Wilson, G. F., “Mental workload,” In Gavriel Salvendy (Eds.), Handbook of Human Factors and Ergonomics, 2nd. Ed., New York, USA: John Wiley & Sons, 1997, pp. 417-449.

[4]Tsang, P. S. and Vidulich, M. A., “Mental workload and situation awareness,” In Gavriel Salvendy (Eds.), Handbook of Human Factors and Ergonomics, 3rd Edition, New York: John Wiley & Sons, Inc., 2006, pp. 243-268.

[7]Kramer, A. F. and McCarley, J. S., “Oculomotor behaviour as a reflection of attention and memory process: Neural mechanisms and allocations to human factors,” Theoretical Issues in Ergonomics Science, 4, 2003, pp. 21-55.

國際替代計量

復健物理治療心智負荷研究

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