多國籍企業人力資源高階主管之職能研究

A Study of Competencies for top Human Resource Managers in Multinational Corporations

張可翰(Koko Chang)

指導教授 ： 賴志樫 ； 蔡錫濤

國立臺灣師範大學/科技學院/國際人力教育與發展研究所/碩士(2004年)

摘要

In the process of multinational corporations (MNCs) operation and development, the top HR manager takes a great responsibility of assisting the corporation to establish organization abroad, and manage the global workforce and international human resource practices. For understanding the competencies of the top HR manager in MNCs, researcher reviewed the related literature for understanding the background of the research and developing the research purposes that generalized from the problems. The study adopted the multiple cases of qualitative methods and in-depth interview method, researcher tried to find the appropriate interview subject and developed the interview instrument for implementing the interview. The interview content and information were arranged, analyzed and discussed after each interview.

The major findings in the study are present as below:
1. The practices of top HR manager in MNCs are generalized into 6 categories those are Strategic Partners, Administrative Experts, Employee Champions, Change Agents, Coach and Coordinator.
2. The competencies for top human resource manager in a MNC arranged and coded form interview transcription are generalized into 3 categories those are (1) Strategic thinking which include Business planning involvement, Human resource practice Alignment, Consultation providing, Organization diagnoses, Human resource planning, Competency need assessment. (2) Operational abilities which include Communication, Flexibility, Knowledge, Experience, Leadership, Learning ability. (3) Personal trait which include Enthusiastic, Aggressive, Reliable, Self-control and Creativity.

關鍵字

多國籍企業 ； 人力資源主管 ； 角色 ； 職能

並列摘要

In the process of multinational corporations (MNCs) operation and development, the top HR manager takes a great responsibility of assisting the corporation to establish organization abroad, and manage the global workforce and international human resource practices. For understanding the competencies of the top HR manager in MNCs, researcher reviewed the related literature for understanding the background of the research and developing the research purposes that generalized from the problems. The study adopted the multiple cases of qualitative methods and in-depth interview method, researcher tried to find the appropriate interview subject and developed the interview instrument for implementing the interview. The interview content and information were arranged, analyzed and discussed after each interview.

The major findings in the study are present as below:
1. The practices of top HR manager in MNCs are generalized into 6 categories those are Strategic Partners, Administrative Experts, Employee Champions, Change Agents, Coach and Coordinator.
2. The competencies for top human resource manager in a MNC arranged and coded form interview transcription are generalized into 3 categories those are (1) Strategic thinking which include Business planning involvement, Human resource practice Alignment, Consultation providing, Organization diagnoses, Human resource planning, Competency need assessment. (2) Operational abilities which include Communication, Flexibility, Knowledge, Experience, Leadership, Learning ability. (3) Personal trait which include Enthusiastic, Aggressive, Reliable, Self-control and Creativity.

並列關鍵字

multinational corporation (MNC) ； human resource manager ； role ； competency

參考文獻

Adler, Nancy, J. and Fariborz Ghadar. (1990). International strategy from the perspective of people and culture: The north American context.

Bartlett & Ghoshal (2002). Managing across borders: the transnational solution. Boston, Mass : Harvard Business School Press,

Boyatzis, R. E. (1982). The competent manager: A model of effective performance. New York: John Wiley & Sons.

Caldwell R.(2003) The Changing Roles of Personnel Managers: Old Ambiguities, New Uncertainties. Journal of Management Studies, June 2003, vol. 40, no. 4, pp. 983-1004(22)

Cullen, J. B.(2004) Multinational Management: A Strategic Approach. South-Western Educational Publishing