企業合併下資訊系統整合過程之個案研究

A Case Study of MIS Integration Process on the Business Merge

古春華(Chun-Hua Ku)

指導教授 ： 周惠文

國立中央大學/管理學院/資訊管理學系碩士在職專班/碩士(2007年)

摘要

企業合併一直是企業提高競爭力的方法之ㄧ，近年來金融機構的合併在政府的鼓勵下陸續的發生，金融機構因產業的特性及長期大量的使用資訊科技來處理客戶資料，因此資訊科技已深化在其企業的活動中，而在金融機構的企業合併下，資訊系統的整合成敗也關係著整個企業合併的重要關鍵。

藉由台灣一家金融機構的合併的個案分析，本研究將描述此個案公司合併的成因，以及在資訊系統整合的過程，包括在此資訊活動的組織及其運作的模式、資訊系統整合步驟，並探討個案公司的作業項目中，重要的資訊系統的選擇考量的因素，以及面對討論較多的資訊系統的原因和因應對策。個案的資料包括訪談資料與次級資料。個案分析結果顯示，個案公司在企業合併的活動下，有良好的資訊系統的整合的方法與步驟，並達到預期的目標，受訪者對資訊系統整合的過程及結果表示高度的滿意，但面對企業合併之資訊系統整合仍面臨了一些難題，如本位主義、作業流程及其他相關問題，而影響了資訊系統決定時間點的速度。

雖然企業每一次的合併狀況都有所不同，但藉此個案的研究發現與建議，可提供下一次的企業合併下，資訊系統整合活動的參考，以減少所產生的衝擊與問題的解決。

關鍵字

企業合併 ； 資訊系統整合 ； 資訊系統選擇因素

並列摘要

Merging with another business entity has been one of the strategies for companies to elevate their level of competence. In recent years, mergers between financial organizations have been happening quite often under the encouragement of government policies. Due to the nature of financial business that heavily relies on information technology(IT) for customer data, IT systems has been deeply bounded in day to day operations of financial corporations. Therefore, integration of information technology systems between the merging companies becomes the key to success in financial organizations mergers.

Based on a case study of the merger of a financial company in Taiwan, this research analyzes the motivation, operation model, action items, as well as major decision making factors upon facing IT systems with debatable issues during the process of this merger. The result shows that the company under study has successfully reached the goal with its right strategy and well defined procedures for its MIS integration during the merging process. However, there were some difficulties, including self-centered groups, operation flows, and other related issues. Those obstacles have delayed the timing of several important decisions.

Although each merger is different in context and many factors, the findings and suggestions of this study can provide valuable guidance for MIS integration for the coming mergers by minimizing conflicts.

並列關鍵字

MIS integration ； IT system decision-making factors ； Business merge

參考文獻

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