跨功能衝突、團隊工作滿意度與新產品發展績效

Intra-functional Conflict, Team Job Satisfaction Degree and New Product Development Performance

魏文欽(Wen-Chin Wei)

《International Journal of Lisrel》 7卷2期 (2014/09) Pp. 1-28

摘要

本文以台灣之生物科技、金融業、電子業、製造業、服務業為範圍，運用component-based與covariance-based SEM探討前置變數工作衝突、人際關係衝突、角色衝突與角色模糊，如何透過中介變數團隊工作滿意度對新產品發展績效產生線性與非線性影響；另外，探討察覺敵意，角色模糊，信任與組織績效壓力之干擾效果。主要實證結果如下：工作衝突將顯著增加人際關係衝突，人際關係衝突及角色模糊將顯著減少團隊工作滿意度，團隊工作滿意度將為新產品發展績效帶來正面貢獻，工作衝突所引起之人際關係衝突將因角色模糊而加劇，工作衝突對人際關係衝突之影響將因察覺敵意而愈形嚴重。最後，適度組織績效壓力將為新產品發展績效帶來顯著正向貢獻。

關鍵字

跨功能衝突 ； 團隊工作滿意度 ； 新產品發展績效

並列摘要

This study, based on Taiwan's biotechnology, financial, electronics, manufacturing and service industries, employing component-based and covariance-based SEM to investigate how antecedent variables: task, emotional, role conflict and role ambiguity will mediate through team job satisfaction degree to generate linear and curvilinear influences on new product development performance. Additionally, the moderate role of perceive hostility, role ambiguity, trust and organizational performance pressure are explored. The major findings as follows: Task conflict will bring significant positive impact on emotional conflict. The emotional conflict and role ambiguity will significantly decrease team job satisfaction degree. The team job satisfaction degree will create significant positive contribution for new product development performance. The positive influence derives from task conflict to emotional conflict will be strengthened by role ambiguity. The positive significant influence derive from task conflict to emotional conflict will be reinforced by perceived hostility. Lastly, proper organizational performance pressure will bring significant positive contribution for new product development performance.

並列關鍵字

Intra-functional Conflict ； Team Job Satisfaction Degree ； New Product Development Performance ； SEM